Legal Operations Manager

Legal Operations Manager

Chicago, Illinois, United States

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box is the Content Cloud—transforming how people and organizations work together securely from anywhere. Our Legal team is a strategic partner to the business, and we're scaling our operational backbone to match Box's growth. We're hiring a Legal Operations Manager to own legal spend management, budgeting, forecasting, vendor oversight, and the financial/operational engine that powers our global Legal organization.

In this role, you'll run the systems, processes, and analytics that ensure fiscal rigor, vendor performance, and operational excellence. You'll partner closely with Finance, Procurement, AP, Tax, and Legal leadership to deliver clear visibility into spend, drive savings, and enable smarter, faster decisions across the function.

Manage day-to-day operations of our e-billing platform (Brightflag), including matter setup, user management, invoice workflows, and integrations.

Own the end-to-end Legal budget across outside counsel, software, professional services, travel, and operating expenses; lead annual planning and monthly forecasting.

Build and maintain KPIs, dashboards, and reports to track spend, forecast accuracy, trends, and risks; translate insights into actions for Legal leadership.

Oversee the full law firm lifecycle—from onboarding and billing guidelines to performance management, rate benchmarking, and savings enforcement.

Implement best practices for invoice review, accruals, and global billing compliance; partner with AP, Tax, and Procurement to streamline payment procedures.

Drive operational improvements through process design, documentation standards, automation, and AI-enabled efficiencies that reduce manual work.

Lead training for internal teams and outside counsel on systems, billing standards, and matter management best practices.

Serve as primary liaison for outside counsel billing inquiries and cross-practice administrative coordination; step into adjacent priorities as a versatile program owner.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

3+ years in legal operations, legal financial management, paralegal, or comparable in-house role with ownership of complex, cross-functional workflows.

Deep experience in budgeting, forecasting, accruals, spend management, vendor oversight, and e-billing platforms (Brightflag or similar).

Advanced Excel skills for modeling and reporting; familiarity with Microsoft 365, Airtable, e-signature tools, Zip, Jira, and Slack.

Proven ability to operate independently, prioritize effectively, and deliver with exceptional attention to detail in a fast-paced SaaS environment.

Strong communicator who can influence stakeholders, translate financial data into business insights, and drive alignment across Legal and Finance.

Process-minded operator with a track record of…