Messaging, Strategy & Operations Lead

Responsibilities

• Serve as the primary operating partner to the Sr. Director, managing priorities, information flow, and follow-through across a complex, distributed org; prepare materials for executive meetings, leadership reviews, and cross-functional forums, ensuring the right context and rigor are in the room
• Build and maintain operating rhythms: staff meetings, planning checkpoints, action tracking, and decision capture across the leadership team; track Travel & Expense budgets, key deadlines, and planning milestones, surfacing risks and dependencies before they become problems
• Drive cross-functional coordination on high-priority initiatives including annual planning, quarterly priorities, and headcount planning; support the org's V2
  
  MOM process by coordinating method owners, aligning stakeholders, and ensuring readiness at each review milestone
• Help operationalize major internal events (3-4x per year), coordinating timelines, logistics, and deliverables; use AI tools including Claude Code and our internal Salesforce environment to improve synthesis, streamline workflows, and build AI-powered strategy tools

• 5-7 years of experience in business operations, strategy & operations, program management, chief of staff, or a related generalist function
• Strong program and project management skills, able to manage multiple high-stakes priorities simultaneously without dropping threads
• Excellent written and verbal communication; able to draft executive-level materials and org communications independently
• Demonstrated ability to build structure in ambiguous environments and drive work forward without heavy oversight
• Experience in marketing, messaging, events, or content functions
• Strong judgment, discretion, and executive presence, comfortable working across senior stakeholders and diverse teams
• Hands‑on curiosity about AI tools; experience with Claude, Claude Code, or similar platforms preferred; a genuine eagerness to build and experiment is required
• Ability to thrive with range and adaptability.