ServiceNow Business Analyst

· Facilitate demand intake, conduct requirement‑gathering workshops, and document business needs.
· Break down demands into epics and detailed user stories with acceptance criteria in Abbott’s Agile tool.
· Translate business processes into functional requirements, ensuring alignment with Service Now best practices.
· Maintain and refine the story backlog; ensure stories are ready for sprint planning.
· Collaborate with architects and developers on feasibility, scope, solution design, and reuse opportunities.
· Map current‑state and future‑state process flows and identify workflow optimization or automation opportunities. Support configuration decisions related to forms, fields, workflows, UI policies, and business rules while ensuring alignment with platform governance and best practices. Lead workshops, interviews, and working sessions with business and process owners; document decisions, risks, assumptions, and dependencies. Serve as liaison between business stakeholders, product owners, developers, architects, and external partners.

· Coordinate testing activities, create test cases tied to user stories, and support UAT planning and execution.
· Validate delivered functionality meets acceptance criteria prior to deployment.
· Document functional specifications, process flows, release notes, and training materials.
· Support change management, feature enablement, and platform adoption activities.
· Engage with business stakeholders, technical teams, and third‑party partners to resolve questions and clarify requirements.
· Track and report progress, risks, issues, and backlog health.
· Assist with non‑Prod to Prod deployment activities, including testing and validation steps.