Supervisor, Registration Solutions

About the Role

Join The Collective's Registration Solutions team as a working supervisor who knows registration inside and out and loves helping a team do great work together. This role supports The Collective business in a fast‑paced, idea‑driven environment where collaboration, creativity, and high‑touch client service matter every day. You'll split your time between leading a team and managing your own programs, keeping service levels strong and projects moving smoothly.

If you're energized by solving problems, building team trust, and making complex registration work feel seamless, this could be a great fit.

• Leading with a collaborative, team‑first mindset in a creative, deadline‑driven environment
• Managing online registration programs from setup through reporting while keeping timelines, data, and attendee experiences on track
• Using Cvent and Excel to handle complex registration details with accuracy and confidence
• Communicating clearly with clients, attendees, suppliers, and internal teams, even when priorities shift quickly
• Mentoring and training others, giving thoughtful feedback, and helping a team grow while staying accountable to results

• Experience supporting large‑scale programs, multi‑hotel events, or projects with multiple registration managers and third‑party suppliers
• Onsite registration management experience and the ability to troubleshoot calmly in the moment
• A background in hotel operations, meeting registration, meeting planning, or event logistics
• Confidence presenting updates, statistics, and progress in internal and client‑facing meetings
• A bachelor's degree, ideally in Hospitality, Event Planning, or a related field

If you are based in Chicago, this role is hybrid: you'll work from the downtown Chicago office Tuesday through Thursday and from home Monday and Friday. Virtual candidates will also be considered.

We support you to work where you need to and when you need to, depending on how you work best.

We give individuals ownership over the direction and speed in which they grow, with learning and development built into every role.

We thrive on conversations that spark curiosity and empathy. Every voice is heard, considered and respected.

Our diverse roles across global locations mean that our people often find new adventures during their time with us.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities, and a successful employee recognition program.

Our leaders lead with positivity, belief in our people, and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:
Less than 25%.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Registration Solutions is between $70,000 - $75,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

Ready to bring your registration expertise and leadership style to a creative, high‑impact team? Apply now.