Supervisor, Client Operations

Company Description

Starcom is the world's first standalone media agency, a storied innovator that continues to lead the way for many of the world's best brands.

Starcom has long been the professional birthplace and proving ground for marketing leaders – CEOs, CMOs, sales leaders, and technology pioneers – and we continue to drive the industry with peerless talent and relentless innovation.

From the start, we've known that achieving growth for our clients requires understanding and connecting with real people where they live and work, in ways they value.

In an AI era, we remain "Guided By Humanity," a phrase that describes our foundational belief that human expertise must remain in the driver's seat, supported by the best processes and technology.

With our proprietary capabilities and Publicis Media's industry‑leading resources and clout, we create ideas that move people and drive transformative business outcomes for brands.

Our Client Operations Department manages client‑specific operational tasks across virtually every practice area within the agency, including:
Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail‑oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem‑solvers. We help differentiate Starcom from our competitors and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.

Macro Tasks

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 2-3 Associates

Daily Tasks

• Work hand‑in‑hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Associates’ workload
• Lead Associates’ career development via teaching tasks and coaching skills
• Connect with Strategy and Investment peers on account‑specific requests
• Oversee & manage Financial tasks
• Managing client‑specific billing procedures
• Create/enforce workflows & processes such as:
• Billing verification process project management
• Manage competitive data and assemble competitive reporting process
• Ensure accuracy of data pulls from various systems (Nielsen, MRI, Media Tools, TARDIIS)
• Compile, or guide team members in compiling, client‑specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble‑shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings, coordinate social events client‑related functions
• Assist with global billing and reporting, depending upon the client
• Provide support on new business pitches, as needed

What you’re like:

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail‑oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, a great team player.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.

Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
• Proficiency in making progress/completing work, even with overlapping deadlines
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent…