Sr Director, Commercial Strategy & Operations

Sr Director, Commercial Strategy & Operations

Updated: Yesterday
Location: Chicago, IL, United States
Job :16999

This position serves as a pivotal strategic advisor and operational leader, reporting to the Syneos Health Senior Vice President and in close collaboration with the customer's Vice President, Head of Sales. The core responsibility is to act as a key connection between AOP Health and Syneos on key projects and objectives that are core to the business objectives set by AOP Health.

In this role you will be accountable for the development, coordination, and measurement of strategic commercial initiatives, which impact the overall effectiveness of the organization, including incentive programs, POA execution, operational excellence, training and monitoring, budget and expense management, field force effectiveness (performance management and productivity analysis) as well as identifying key opportunities that will accelerate client objectives.

• Manage multiple key work streams, connect key decision makers from both organizations, and maintain timelines for each project.
• Partner with Commercial Leadership to develop, execute, and monitor short- and long-term commercial strategies.
• Lead annual strategic planning, monthly and quarterly business reviews, launch readiness assessments, and operating plan development.
• Monitor progress against key commercial priorities, identifying risks, opportunities, and mitigation plans.
• Ensure alignment of resources, investments, and organizational priorities with business objectives.
• Serve as a trusted advisor to the Commercial Leadership Team.
• Prepare executive presentations, business reviews, and strategic recommendations.
• Lead development of leadership meeting agendas, action tracking, and decision governance.
• Support executive communications and change management initiatives.

• Coordinate activities across Sales, Marketing, Market Access, Operations, Finance, HR, and Analytics.
• Facilitate collaboration and alignment on critical initiatives including product launches, organizational transformations, and growth strategies.
• Remove barriers to execution and resolve cross-functional issues impacting performance.

• Establish processes that improve decision-making, accountability, and operational efficiency.
• Lead commercial governance processes, including business reviews and performance management cadence.
• Drive implementation of key initiatives and organizational priorities.
• Develop dashboards and performance metrics to monitor commercial success.
• Lead high-priority strategic initiatives from concept through implementation.
• Manage commercial project portfolios to ensure milestones, timelines, and deliverables are achieved.
• Coordinate launch planning activities for new products, indications, or business initiatives.
• Provide structured project management support for enterprise-wide programs.

• Analyze market, competition, and business performance trends.
• Synthesize complex information into actionable recommendations for leadership.
• Monitor commercial KPIs and performance against goals.

• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Drive employee engagement efforts and organizational communications.
• Support all aspects of the co-employment agreement to include interviewing and hiring, aligning strategic perspectives, coaching core behaviors, financial and administrative oversight, and all aspects of employment including performance management solutions.

• Education:
  
  Bachelor's degree in business, Life Sciences, or related field.
• Experience:
  
  Minimum of 10 years of relevant pharmaceutical or biotechnology industry experience, with sales leadership experience & direct experience in developing product strategy and executing product launches.
• 5+ years of experience in commercial strategy, sales leadership, marketing, market access, consulting, business operations, or related functions.
• Experience supporting senior executives (CCO, Commercial President, General Manager, or Business Unit Head) preferred.
• Demonstrable experience leading complex cross-functional initiatives.
• Strong understanding of pharmaceutical commercialization, product launches, market access, customer engagement, and healthcare ecosystem dynamics.
• Analytical
  
  Skills:
  
  Strong analytical skills with the ability to turn complex data into actionable insights.
• Communication:
  Excellent verbal and written communication skills, including strong formal presentation skills (Expertise with MS360).
• Strategic Agility:
  Ability to synthesize data, deliver key messages, and recommend action plans.
• Program & Project Management:
  Familiarity with launch planning software and project management tools (e.g., Smartsheet, MS Project, Veeva).
• Adaptability:
  Able to adapt to changes in the work environment,…