Analyst, Operations

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.

We're consulting done different. While others might say it,we live it—your success is our success.

We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world‑class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.

When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.

We're ready to start generating your future today.

The Analyst is an onsite client‑facing role that supports project teams delivering process improvement, automation, and AI‑enabled transformation initiatives. Analysts develop foundational consulting, business analysis, and technology skills while working alongside experienced consultants to help clients improve operational performance through process redesign, intelligent automation, and data‑driven solutions.

• Support client engagements focused on operational improvement, intelligent automation, and AI‑enabled transformation.
• Gather business requirements through interviews, workshops, observations, and document review.
• Document current‑state business processes, workflows, operating procedures, and supporting artifacts.
• Conduct quantitative and qualitative analysis to identify operational improvement opportunities.
• Prepare client‑ready presentations, reports, process documentation, and other engagement deliverables.
• Support project planning activities, status reporting, issue tracking, and meeting coordination.
• Collaborate effectively with business, technical, and project teams.

• Support process discovery and operational assessments to identify automation and AI opportunities.
• Assist with documenting business requirements, user stories, and functional specifications.
• Support automation opportunity assessments by gathering process, data, and business information.
• Assist with process mining, workflow analysis, and value assessment activities.
• Support data discovery, mapping, validation, and quality assessment across enterprise systems.
• Participate in solution testing, user acceptance testing (UAT), and deployment activities.
• Document process maps, technical specifications, user guides, and training materials.
• Research emerging AI, automation, and enterprise technologies and share insights with engagement teams.

• Support proposal development, resume updates, and internal business development activities.
• Build an understanding of Point B capabilities and effectively communicate the firm’s value proposition.
• Develop relationships across the firm and contribute to a collaborative team environment.

• Demonstrate curiosity, accountability, and a willingness to learn.
• Seek feedback and continuously develop consulting, business, and technical skills.
• Build authentic relationships with clients and colleagues.
• Consistently demonstrate Point B values.

• Contribute to reusable templates, playbooks, accelerators, and knowledge assets.
• Build foundational knowledge of AI, intelligent automation, business architecture, process improvement, and operational transformation.

• B.A. or B.S. degree required.
• 0–2 years of consulting, business operations, technology, analytics, or related experience (internship experience considered).
• Ability to work on‑site as requested.
• Ability to work remotely.
• Ability to travel up to 80%.
• Ability to work non‑standard work hours as necessary.

• Internship or academic experience in business analysis, process improvement, operations, technology, data analytics, or consulting.
• Foundational understanding of business process mapping, workflow analysis, or operational improvement…