Regional Customer and Engagement Lead, Cloud Consulting

Regional Customer And Engagement Lead

This role offers a unique opportunity to operate at the intersection of immediate, high-visibility executive execution and long-term regional customer strategy. You will serve as a key bridge between global strategy evolution and regional execution, ensuring that strategic priorities translate into tangible business impact and long-term customer success. You will lead the external engagement strategy and day-to-day execution for Regional Leader(s) interacting with critical external counterparts.

You will act as a strategic advisor, managing executive-level customer touch-points, shaping high-profile briefings, and quarterbacking critical account escalations across the organization. You will also use these executive touch-points and data-driven insights to architect the region's broader customer growth and adoption plans. You will design, scale, and lead strategic programs that accelerate customer adoption (such as AI and Gemini activation).

This role is a Key Advisor to the Regional Leader(s). You will possess a unique blend of high-level strategic thinking, crisis-management composure, and exceptional operational excellence. You should be an expert at navigating complex matrixed environments and have a proven track record of advising senior leaders and driving large-scale change.

Responsibilities:

• Develop and execute the external engagement strategy for the Regional Leader(s).
• Influence strategic direction for complex organizational designs and commercial shifts.
• Shape end-to-end briefings, content framing, and itineraries for executive leaders for high-visibility external engagements, customer summits, and regional trips.
• Guide high-visibility account escalations across the organization to swift resolution.
• Work closely with account teams to shape executive engagements.
• Develop and lead regional strategies that require deep subject-matter knowledge to drive customer adoption and accelerate business growth, including specific focus areas like AI and Gemini activation.
• Design, incubate, and scale programs and vertical-specific incubation businesses.
• Steer the execution of global initiatives within the region, ensuring they are translated into actual business impact and derive actionable insights from managed projects to refine commercialization tactics and address regional priorities with agility.