Senior Demand Planning Analyst

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For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example:
If you've ordered in‑store or in the drive‑thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginer, kindness enthusiast, expert, creator, thinker, challenger, collaborator and over‑achiever. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Demand Planning Analyst is responsible for developing, maintaining, and continuously improving the demand forecast across North America. This role plays a critical part in enabling accurate demand & supply planning, inventory optimization, and revenue predictability in a complex environment characterized by project‑based hardware deployments, seasonality, and enterprise QSR customer dynamics. Reporting to the Senior S&OP Manager, NAM, this role serves as a key contributor to the Sales & Operations Planning (S&OP) process, ensuring alignment between Account Management, Finance, Supply Chain, and Customer Success.

The analyst translates sales signals (leads & opportunities), pipeline intelligence, and historical trends into actionable demand plans that support strategic decision‑making and operational execution.

• Demand Forecasting & Planning:
  • Develop and maintain statistically driven and consensus‑based hardware forecasts across NAM.
  • Incorporate multiple inputs including sales pipeline and deal probabilities, customer rollout schedules (e.g., enterprise QSR deployments), historical sales trends and seasonality patterns.
  • Manage separate forecasting methodologies for project‑based hardware deployments (lumpy, milestone‑driven demand) and recurring SaaS subscriptions (ramp curves, attach rates).
• S&OP Process Ownership:
  • Support and actively contribute to the monthly S&OP cycle, including demand review preparation and facilitation & alignment with Sales, Finance, and Supply teams.
  • Ensure forecast assumptions, risks, and opportunities are clearly documented and communicated.
  • Drive continuous improvement in forecast accuracy and process maturity.
• Process & Tool Enhancement:
  • Drive improvements in demand planning tools, systems, and data quality.
  • Standardize forecasting methodologies and documentation.
  • Support implementation of advanced planning systems or automation initiatives.
• Data Analysis & Insights:
  • Analyze forecast performance (e.g., forecast accuracy, bias) and identify root causes of variances.
  • Provide actionable insights on demand trends and risks, seasonality impacts (e.g., QSR peak periods, holiday cycles), customer‑specific demand patterns.
  • Build dashboards and reporting tools to enhance visibility and decision‑making.
• Cross‑Functional
  
  Collaboration:
  
  
  • Partner closely with Sales (pipeline validation, deal timing, customer insights), Finance (revenue alignment, budget vs. forecast reconciliation), Supply Chain (capacity…