Senior Analyst - Technical Operations Strategy and Performance

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with yourteamand our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow using our global team together.

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with yourteamand our customers, and travel the world using our extensive route network.

Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world's best aircraft. Our Technical Operationsteamcomprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

As a Senior Analyst – Technical Operations Strategy & Performance
, you will play a key role in improving the efficiency, scalability, and performance of United's Technical Operations organization. As our fleet and maintenance operations continue to grow, you will identify opportunities to streamline processes, optimize workflows, and leverage operational data to support informed business decisions.

This role serves as a bridge between frontline maintenance execution and operational strategy by transforming complex data into actionable insights that improve maintenance performance. Working cross-functionally with Planning, Supply Chain, Engineering, Maintenance, and other Technical Operations stakeholders, you will develop scalable solutions that drive operational excellence. Success in this role requires a hands-on, analytical mindset, strong problem-solving skills, and a passion for continuous improvement in a fast-paced environment.

• Lead the development and implementation of strategic initiatives that improve maintenance line performance and operational efficiency.
• Develop business cases, perform cost-benefit analyses, coordinate stakeholder approvals, and manage implementation plans for operational improvements.
• Extract, analyze, and interpret large datasets from multiple sources to identify trends, opportunities, and performance improvement initiatives.
• Create and maintain reports, dashboards, and performance metrics that support data-driven decision making across Technical Operations.
• Evaluate existing operational processes and identify bottlenecks, risks, and opportunities to improve maintenance execution.
• Partner with cross-functional teams including Planning, Engineering, Supply Chain, Maintenance, and Operations to deliver scalable process improvements.
• Prepare and present operational analyses, recommendations, and executive-level presentations to leadership.
• Utilize structured problem-solving and continuous improvement methodologies to develop sustainable solutions.
• Learn new business processes independently, identify data gaps, and collaborate with subject matter experts to develop quantitative solutions.
• Support organizational initiatives that improve operational performance, resource utilization, and maintenance reliability.

Location &

Schedule:

This role is based at the CSC – Willis Tower in Chicago, IL, and follows ahybrid work schedulewiththree days per week in-office (subject to change)

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Engineering or a related technical field.

• Two or more years of experience in analytics, process improvement, operations strategy, or a related field.

• Experience applying process improvement methodologies and structured problem-solving techniques.

• Strong analytical skills with…