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Product Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
- Provide exceptional support via Intercom chat, email, and phone
- Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation
- Perform data analysis and reconciliation work using spreadsheets
- Collaborate with Engineering to communicate customer issues and submit bug reports
- Leverage AI-assisted tools to improve response quality
- Contribute to knowledge base by documenting solutions and creating help articles
- Maintain metrics including resolution time and customer satisfaction
- Exceptional attention to detail
- Strong independent problem-solver
- Excellent written and verbal communication
- Organizational excellence
- Customer-centric mindset
- Comfortable with ambiguity
- Comfortable learning and becoming expert in complex software
- Proficient with spreadsheets for data analysis
Demonstrates expertise in providing exceptional customer support through various channels, resolving technical issues, and performing data analysis using spreadsheets. Strong focus on documentation and collaboration with engineering to enhance service quality and customer satisfaction.
Highest-signal resume keywords- Technical Issue Resolution
- Data Analysis Using Spreadsheets
- Customer Support via Intercom
- Documentation and Knowledge Base Contribution
- Excellent Written and Verbal Communication
- Data Analysis
- POS Troubleshooting
- Inventory Sync Problem Resolution
- Accounting Reconciliation
- Spreadsheet Proficiency
- Attention to Detail
- Independent Problem-Solving
- Organizational Excellence
- Customer-Centric Mindset
- Comfortable with Ambiguity
- Intercom
- AI-Assisted Tools
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