Community & Customer Experience Manager Job Chicago area,Illinois USA,Business

Guerrilla marketing + lead generation

Job Title:

Community & Guest Experience Lead (Lincoln Park)

Location:

Lakeshore Sport & Fitness — Lincoln Park

Lakeshore Sport & Fitness is Chicago’s ##1 Destination for Sport, Fitness & Fun!

Learn more about our team here:

Team Member Perks

Complimentary Family Membership
Complimentary Child Care for Staff Children
Medical, Dental, Vision, Short & Long Term and Life Insurance
Paid Time Off
401K
Employee Financial Relief Program
Daily Discounted Employee Meal Program
Winter and Summer Team Member Celebrations
Entrepreneurial and collaborative team environment
50% off club services
Free Parking

What you’ll be doing

You’re the kind of person who walks in and brings energy. You’re outgoing, easy to talk to, and you genuinely enjoy meeting people. You can also take ownership—meaning you don’t wait for someone else to make things happen. You’ll help grow the club by building connections, generating leads, and making sure guests have an amazing experience from the moment they arrive.

This

role blends:

Guerrilla marketing + lead generation
Neighborhood partnerships
Front desk and customer experience ownership
Adult events and programming support
General Member Communication

You’re the right person if you…

Are a true people-person—comfortable starting conversations and building relationships quickly
Take initiative and can run with ideas (own the outcome, follow through, adjust as needed)
Communicate with confidence and positivity (in person, on the phone, and at events)
Stay organized and responsive while juggling multiple priorities
Can work one weekend day and be present during key club moments

Key responsibilities Guerrilla marketing + lead generation

Bring fresh, high-energy marketing ideas to the neighborhood
Run promotions and campaigns that drive leads and memberships
Track what’s working and refine based on results
Coordinate messaging tied to club programming and adult events

Neighborhood partnerships

Build and maintain relationships with local businesses and community organizations
Create partnership opportunities that increase awareness and bring in new faces
Represent Lakeshore professionally and follow up consistently

Front desk + customer experience

Lead with hospitality at the front desk—friendly, fast, and welcoming
Coach and support the team to ensure strong service every time
Own follow-up on questions, tours, leads, and guest needs
Step in to help resolve issues quickly and positively

Adult events + programming support

Help promote and support adult events that attract the right audience
Support guest flow and the overall event experience
Capture opportunities and leads before and after events

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