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Director, Customer Experience Strategy
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-05
Listing for:
Publicis Groupe
Full Time
position Listed on 2026-08-05
Job specializations:
-
Business
Marketing Strategy
Job Description & How to Apply Below
PHM, a leading health media agency within Publicis Groupe in the US, seeks a Director, Customer Experience to lead insights-driven strategy across accounts. You will mentor strategists, partner with cross-functional teams, and deliver integrated CX programs that connect customer needs to business results.
Responsibilities span development of customer insights, strategy planning from discovery to execution, and ensuring high-quality, client-aligned deliverables.
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