Manager, Change Management

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald’s Global Business Services – Change & Organization Activation COEis seeking an experienced Manager, Change Management to support holistic change planning and execution for the Future of Marketing Program. McDonald’s is evolving its global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support.

As part of this effort, McDonald’s is establishing a Future of Marketing team to define how marketing capabilities, processes, and ways of working will evolve over time.

The team will help the business better leverage scale, improve consistency across markets, and strengthen the overall effectiveness of marketing investments.

Lead Change Sub‑Work streams

• Lead and execute assigned change management sub‑work streams aligned to the end‑to‑endFOMchange strategy, enterprise change framework, and program milestones.

• TranslateFOMprocess and platform changes (e.g., workflows, templates, approvals, repositories) into clear, role‑based impacts, communications, training, and adoption actions for global business audiences.

• Partner closely with program leadership and key stakeholders across Global Marketing, Global Technology, and Global Business Services (GBS) to ensure integrated delivery across process, technology, data, and service readiness.

Drive Readiness, Adoption, and Measurement

• Conduct change impact assessments, stakeholder analyses, and readiness evaluations across regions, functions, and user personas.

• Define, track, and report on adoption and readiness metrics (e.g., training completion, go‑live readiness, platform usage, process compliance, stakeholder sentiment).

• Use data‑driven insights to identify risks, adjust change strategies, and accelerate adoption and value realization.

Enable Communications, Learning, and Performance Support

• Lead the design and delivery of targeted change communications aligned to program milestones and leadership priorities.

• Partner with Learning & Development and product teams to shape learning strategies and deliver role‑based enablement (e.g., job aids, quick guides, demos, office hours,hypercare, train‑the‑trainer).

• Ensure learning and performance support are embedded into day‑to‑day workflows and reinforced post go‑live.

Advance Enterprise Change Capability

• Apply and champion McDonald’s enterprise change standards, tools, and ways of working.

• Capture and share lessons learned and best practices with the Change & Organization Activation (COA) COE to continuously strengthen enterprise change capability.

• Advise and coach leaders on effective sponsorship, change strategy execution, and outcome measurement.

Required

• Bachelor’s degree in Business, Human Resources, Change Management, or a related field.

• 5+ years of experience supporting complex, enterprise‑scale transformation initiatives.

• Strong expertise in structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and change communications.

• Demonstrated ability to influence and lead across…