Reseller Operations Specialist (Marketplace & Wholesale

Company Summary

is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!

The Reseller Operations Specialist supports the growth, lifecycle management, and operational success of Zoro's Marketplace and Wholesale Reseller programs. This role is responsible for identifying and onboarding reseller prospects, supporting partner relationships throughout the reseller lifecycle, and ensuring operational excellence and program compliance. The expected outcome is sustainable program growth, strong partner engagement, proactive program governance, and scalable reseller operations that align with Zoro's business objectives.

• Identify, qualify, and support prospective reseller and wholesale partners by guiding prospects through onboarding, program requirements, and activation processes.
• Manage the reseller partner lifecycle from onboarding through ongoing operational support, engagement, compliance monitoring, and offboarding activities as needed.
• Serve as a primary point of contact for reseller and wholesale partners, resolving account, order, documentation, product feed, and operational inquiries in a timely and professional manner.
• Build and maintain strong partner relationships through proactive communication, issue resolution, and a customer-curious approach that supports partner satisfaction and long-term program participation.
• Monitor reseller program compliance and governance standards, including return rate requirements, approved use of product feed data versus website scraping, fulfillment standards, and marketplace-related risks, escalating issues to appropriate stakeholders when necessary.
• Coordinate cross-functionally with Legal, Customer Service, Category Management, and Technology teams to resolve partner issues, support program initiatives, and improve operational processes and scalability.
• Maintain accurate partner records, develop and update program documentation and onboarding resources, and identify opportunities to improve workflows, partner experience, and operational efficiency.

• 2+ years of experience in customer support, account management, sales operations, partner management, program coordination, or related fields
• Strong communication and relationship management skills with a customer-first and customer-curious mindset
• Ability to identify and engage prospective partners while supporting long-term relationship management
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Process-oriented thinker with strong problem-solving and operational skills
• Experience in B2B ecommerce, distribution, reseller programs, wholesale operations, or marketplace environments preferred
• Familiarity with ERP systems, ticketing platforms, procurement systems, or ecommerce tools preferred
• Exposure to ecommerce marketplaces such as Amazon or Walmart and understanding of seller operations or compliance is a plus

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day:
Winning & Learning Together
, Being Customer Obsessed
, Being Transparent
, and Taking Ownership
. We don't have all the answers, but we're always asking good questions.

Zoro's culture has been recognized by Fortune, Best…