OEM Business Manager

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, , our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, Accu Trade, our reputation-based digital wholesale auction marketplace, Dealer club, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes.

But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. We are proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S. Ready to make your mark? Join a team that's driving real change in the automotive industry.

The OEM Business Manager will work closely with the VP of Sales, coordinating daily to streamline operations and ensure alignment across initiatives. This role also involves collaborating with external OEM Program Managers, including partners such as Shift Digital, to support and facilitate key OEM program activities.

The primary responsibility of this position is to coordinate and oversee tasks related to OEM program execution and compliance. This includes updating and maintaining dealer websites to implement new assets and meet program requirements, conducting analytical reporting to identify opportunities for optimization, and developing a comprehensive understanding of OEM programs, policies, and procedures. Additionally, the OEM Business Manager will gather and analyze program-related information and develop clear, well-structured documentation to support program objectives and organizational alignment.

• Develop and maintain a thorough understanding of OEM programs, policies, and procedures.
• Provide guidance and support to internal teams, including Sales, Customer Support, and Website Delivery.
• Implement updates and enhancements to dealer websites and documentation to ensure compliance with OEM program requirements.
• Participate in conference calls with OEM partners and agencies to stay current on program updates, insights, and requirements.
• Prioritize and manage tasks effectively to meet the needs of multiple OEM programs.
• Collaborate with cross-functional teams to streamline communication and ensure alignment with program objectives.
• Identify opportunities for improvement and recommend practical, actionable solutions.
• Support the development and delivery of training materials and documentation across the organization.
• Conduct regular audits and assessments to monitor compliance and identify gaps or areas for improvement.
• Maintain accurate, well-organized records of program activities and documentation.
• Contribute to the development of long-term strategies to enhance the effectiveness and efficiency of OEM program management.

• Minimum of 5 years of experience in customer service, or a related field.
• Communication:
  Demonstrates the ability to convey ideas clearly and effectively, both verbally and in writing.
• Teamwork:
  Collaborates effectively with colleagues to achieve shared goals.
• Adaptability:
  Learns quickly and adjusts to changing priorities and work environments.
• Problem-Solving:
  Analyzes situations and develops practical,…