Customer Retention & Renewal Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-13
Listing for:
platform.sh
Full Time
position Listed on 2026-08-13
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Upsun is seeking a Customer Retention Manager to protect and grow revenue across a high‑volume portfolio of customer accounts. You’ll drive proactive outreach, health checks, and human touch at scale, balancing automation with personalised engagement to reduce churn and expand renewals.
Reporting to the VP of Customer Success, you’ll collaborate with Sales, Product, Data, and GTM teams to optimize renewal strategies, workflows, and segmentation.
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