Process Documentation & AI Enablement Associate - Commercial Real Estate, Commercial Term Lending - Associate

Job Description

Join a team focused on turning complex operations into clear, scalable documentation that drives real business outcomes. You'll help elevate how teams learn, execute, and improve by creating modern process content and knowledge assets. If you're excited by operational excellence and the practical impact of AI, this role offers a front-row seat to transformation.

As a Process Documentation & AI Enablement Associate in Commercial Real Estate, you will support business transformation, process improvement, and operational excellence initiatives through the creation and maintenance of process flow diagrams (PFDs), procedures, job aids, and knowledge management content. You will partner with business stakeholders, subject matter experts, and project teams to document end-to-end processes, improve user adoption, and identify opportunities to leverage Artificial Intelligence (AI) to enhance efficiency, quality, and employee experience.

Job Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain end-to-end Process Flow Diagrams (PFDs), decision trees, and workflow maps in Microsoft Visio and/or Lucidchart.
• Ensure documentation aligns to organizational standards, governance requirements, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps, risks, and improvement opportunities.
• Develop and publish procedures, job aids, quick reference guides, and playbooks within Confluence.
• Design documentation that is clear, concise, visually engaging, and easily consumable by operational teams.
• Maintain knowledge repositories and keep content current as processes, controls, or requirements change.
• Support change management and training efforts through user-facing documentation and enablement materials.
• Identify opportunities to integrate approved AI capabilities into documentation, training, and operational workflows.
• Utilize approved AI tools to accelerate content creation, process analysis, workflow optimization, and knowledge management.
• Develop and maintain prompt libraries, AI-assisted templates, and documentation best practices.

Required Qualifications, Capabilities and Skills

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with creating and managing content within Confluence.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Demonstrated ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel.

Preferred Qualifications, Capabilities and Skills

• Experience with in Commercial Real Estate, Operations, Risk, Compliance, or Technology organizations.
• Knowledge of change management methodologies.
• Experience supporting digital transformation, automation, or process simplification initiatives.

About Us

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits…