Merchant Success & Growth Lead
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-14
Listing for:
Uber
Full Time
position Listed on 2026-08-14
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Uber in Chicago, IL is seeking a Customer Success Manager to ensure merchant success, focusing 70% on operational health and 30% on growth through upsell opportunities. You'll partner with CPs and AMs to analyze performance and tailor data-driven solutions.
Responsibilities include leading recurring client meetings, monitoring health metrics, identifying performance gaps, driving product adoption, and supporting retention and expansion with cross-functional teams.
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