Contract Specialist

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform.

This is a hybrid role (three days per week at our HQ in Chicago, IL) and reports to the Director of Accounting.

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment, and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

Crafty is seeking a Contract Specialist to add capacity and rigor to our contract operations. This is a primarily internal-facing role: you will process a high volume of contract requests, strengthen the systems that support our contract lifecycle, and train internal teams on request-processing mechanics. Client interaction is limited to redlining support — client relationships and account context stay with our field and commercial teams.

This role does not own client renewals or amendments end to end. Our account management teams own the client-facing workflow — this role exists to give them the systems, training, and processing capacity that make that ownership possible.

Crafty's contract team is a two-person team of individual contributors. Our Senior Contract Specialist is the subject matter expert for the contract lifecycle and owns contract language decisions, systems configuration, and the renewal calendar. This role adds bandwidth alongside that work, focused on execution volume, data integrity, and internal enablement.

The Senior Contract Specialist will coach you, help you onboard, and be your go-to resource for complex contract questions, but will not manage your work or approve your day-to-day output. You are expected to operate independently within Crafty's established negotiation guidelines, and to bring novel or high-risk contract language to the Senior Contract Specialist as an expert resource rather than as an approver.

• Draft, review, and negotiate client and vendor contracts, ensuring clear terms and legal compliance using the company’s contract negotiation guidelines. Collaborate with legal teams as needed to protect company interests, and provide redlining support to counter parties when required.
• Maintain an organized contract database, track key dates (renewals, deadlines), and ensure proper archiving. Ensure timely follow-up on expiring or active contracts to prevent lapses and maintain compliance with terms.
• Work closely with Client Success, Sales, and Finance teams to ensure smooth contract execution, aligning on terms, deliverables, and financial arrangements. Provide contract-related guidance to internal teams as needed.
• Send notifications related to contract renewal calendar.
• Update and standardize contract templates to ensure consistency, legal compliance, and efficiency. Collaborate with legal and relevant stakeholders to revise templates as needed to align with business or regulatory changes.
• Identify potential risks in contracts, such as financial or legal issues, and elevate them to senior management or legal teams. Ensure high-risk contracts are reviewed and adjusted as needed.
• Support regulatory and internal audits related to contracts.
• Process contract requests submitted across Hub Spot and Ironclad, and…