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Strategic Customer Success Manager Lead
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-16
Listing for:
Zillow
Full Time
position Listed on 2026-08-16
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Zillow's Agent Software and Advertising (ASA) organization seeks a Manager, Customer Success – Strategic Segment to lead a high-impact team serving our largest, most complex agent customers across Showcase, Zillow Pro, and Follow Up Boss. You will coach CSMs to build trusted relationships and develop strategic account plans.
You will create consistent operating rhythms, drive renewal and expansion, align with Sales and cross-functional partners, and ensure a cohesive Zillow experience.
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