Sr Manager, Global Operations Beef Category Ops Lead

Job Description:

Company

Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald's is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future.

In this exciting role of Senior Manager, Global Operations, Beef Category Ops lead, you will be responsible for contributing to category innovation including new products by managing end-to-end operations and standards from design to post-launch evaluation for accelerating speed to market and scalability. This role leads development/launch of ops solutions related to category for its assigned category, acting as a trusted advisor and SME to segments, market, and function leaders.

This position reports to the Senior Director, Global Operations with dotted line reporting to the category Strategy lead and will be Chicago (MHQ) based.

Duties

+ Contribute to a cross functional team solving key prioritized valuable business problems by providing operations expertise, trainings and tools to ensure that solutions support a positive customer & crew experience.

+ Account for all restaurant dependencies during the creation of innovation plans, ensuring practicality of solutions which encompass changes to the restaurant layout, equipment setup, crew capacity, and assembly line impacts.

+ Consult on category solutions, influencing other leaders to consider operational impacts to best support scaling deployment across the system.

+ Provide expertise on things like kitchen procedures, operations standards, in restaurant workflow / speed of service and needs related to crew training.

+ Support the innovation stage process including whitespace potential and implications on 'Right to Win'.

+ Analyze relevant insights, market trends, and innovations to inform menu needs, identify gaps, and determine concepts to test.

+ Consult on defining product specifications and capability requirements to align with design and development objectives.

+ Provide strategic input on interpreting consumer testing results and advising on product selection for Market 0(s) testing.

+ Advise on the development of success criteria for Market 0(s) test products to ensure measurable outcomes.

+ Recommend refinements and strategic adjustments based on insights gathered from Market 0(s) testing.

+ Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicable.

Qualifications

+ Thinks at a Global, enterprise level and has ability to understand and represent multi-layered global and market audiences

+ Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems.

+ Is a proactive self-starter, committed to team growth through shared learning and communication.

+ Effective communication skills with the ability to convey concepts and narratives in a compelling manner across stakeholder groups.

+ Must have strong…