VP Expert Services
Listed on 2026-08-16
-
Business
Corporate Strategy, Business Analyst, Client Relationship Management, Customer Success Management -
Management
Corporate Strategy, Business Analyst, Client Relationship Management
Join Market Logic:
Innovate, Lead, Thrive!
Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights.
Our diverse teams of over
150 professionals,representing more than
39
nationalities, work together in a
hybrid workplace
.
United in a culture of
excellence, empowerment,
impact,and
trust
, our teams are innovating a new generation of
AI tools
, that are transforming how companies build and share knowledge.
With over
10 years of experience
, we support over
100 clients worldwide
and have a user base of over
100,000
.
What sets us apart:
Innovation: We are pioneers in AI-powered insights. Expertise:
We are trusted by global industry leaders. DeepSightsAI:
Our Deep Sights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies. How do we do things?
We believe that insights are the key to innovation. Our platform is powered by a diverse team of world-class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed.
We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected.
Join us to shape the future of AI-powered, insights-driven business.
About the role
As the VP Expert Services at Market Logic Software, you will own the strategy, leadership, and commercial transformation of our global Expert Services function. You will evolve the organization into a performance-driven, revenue-accountable, margin-disciplined consulting business that accelerates enterprise adoption of our AI-powered platform and materially improves retention, expansion, and new-logo success.
You will partner as a core Customer Value Senior Leader alongside Customer Success leadership, collaborating closely with Product & Tech, Sales & Marketing to ensure our consulting services are fully embedded across the customer lifecycle-supporting enterprise deal execution, renewals, multi-year growth, and strategic outcomes. This leader is accountable for consulting bookings, revenue and gross margin.
This is your opportunity to elevate Expert Services for the next phase of Market Logic’s growth: building a commercially driven, transformation-oriented advisory capability that differentiates us in the market and unlocks significant ARR upside.
Responsibilities:
- Drive Commercial Impact: Own Expert Services bookings, consulting revenue, gross margin, utilization, and attach rates - building a predictable consulting business unit that accelerates subscription expansion, renewal success, and enterprise deal closure.
- Protect ARR by Reducing Contraction: Partner with Customer Success to run targeted value programs in our top accounts to prevent down sell/contraction, maximize value adding upsell business, and lock in multi-year expansion roadmaps.
- Build a High-Performance Global Team: Lead, mentor, and evolve a world-class consulting organization across North America & EMEA, upgrading capability toward executive-level advisory and commercial acumen.
- Develop and Execute Strategic Account Engagement: Partner with Customer Success and Sales to embed Expert Services into top-tier account plans - supporting enterprise value realization, expansion roadmaps, and multi-year transformation programs.
- Operationalize the Expert Services Strategy: Create scalable service portfolios, standardized pricing and scoping models, and repeatable AI-transformation programs aligned to customer segmentation and growth potential.
- Monetize & Govern Services Delivery: Implement mandatory SOW gating (no delivery without scope, pricing, owner), reduce unscoped/unpaid work, and standardize pricing, packaging, and margin defense.
- Productize AI Transformation Offers: Launch 2-3 standardized, priced AI adoption/transformation packages with clear scope, outcome, and expansion triggers – designed to be repeatable, measurable, and profitable.
- Collaborate Cross-Functionally: Operate as one Customer…
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