Director, Healthcare Operations and Transformation

Director, Operations And Transformation

AArete is one-of-a-kind when it comes to consulting firm culture. We're a global, innovative management and technology consulting firm with offices in the U.S., India, and Europe. Our name comes from the Greek word for excellence: "Areté." And excellence is exactly what we strive for.

We're celebrating our fourth year as one of Forbes' World's Best Management Consulting Firms – and our success starts with our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.

AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing personal development and fulfillment.

The Role

The Director, Operations and Transformation is a senior individual contributor and delivery leader responsible for driving operational improvement, cost optimization, and transformation initiatives, with a strong focus on healthcare payer environments. This role leads high-visibility client engagements, delivering structured operational assessments, redesign initiatives, and implementation support.

While the work is primarily operations-focused, the Director will leverage technology-enabled solutions such as workflow tools, complex analytics, and digital process enhancements to deliver impactful operational improvement.

This role operates as a Director level Solution Specialist, engaging directly with senior client executives and serving as a subject matter expert across healthcare operations, technology, transformation strategy, and cross-functional delivery. The Director remains hands-on in assessments and implementation, bringing deep operational expertise to client delivery. You will work closely with project delivery teams to provide expert guidance, tailored recommendations, and develop actionable implementation plans to resolve our clients' pressing operational challenges.

Work You'll Do

• Lead healthcare operational and shared services transformation programs, including operating model redesign, transformation strategy, and support solving complex problems across all payer operational and technology functions.
• Conduct structured operational assessments across payer organizations, applying strong diagnostic skills in current-state analysis, workflow evaluation, opportunity identification, and transformation planning
• Translate complex operational challenges into clear strategic recommendations and actionable implementation roadmaps for senior-level clients
• Apply project management and transformation frameworks (PMP, Agile, Lean, Six Sigma) to oversee multiple concurrent work streams, including technology-enabled process improvements
• Guide clients through adoption of new workflows, operational tools, operating models, and digital enhancements that improve efficiency, standardization, and scalability
• Serve as an internal healthcare operations subject matter expert, helping reduce reliance on external SMEs through structured frameworks and delivery excellence
• Navigate complex client and internal environments, demonstrating strong stakeholder management, executive communication, and an ability to create structure from ambiguity
• Support workforce optimization efforts, staffing model evaluations, and operational efficiency analyses across payer and provider settings
• Collaborate closely with clinical leaders, operational executives, technologists, and cross-functional teams to drive alignment and successful transformation outcomes
• Contribute to internal operations initiatives and thought leadership related to healthcare transformation, shared services optimization, workforce strategy, and digital enablement

Requirements

• 10+ years of experience in healthcare operations, transformation consulting, workforce optimization, shared services, or related fields
• Hands-on operational experience in healthcare payers required
• Demonstrated experience delivering transformation engagements in a consulting environment across multiple clients
• Strong experience conducting operational assessments, current-state…