Supervisor, Client Operations

Job Title

Client Operations Manager

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including:
Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.

What you'll do:

Macro Tasks

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 2-3 Associates

Daily Tasks

• Work hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Associates' workload
• Lead Associates' career development via teaching tasks and coaching skills
• Connect with Strategy and Investment peers on account-specific requests
• Oversee & manage Financial tasks
• Managing client-specific billing procedures
• Create/enforce workflows & processes such as:
  Billing verification process project management
• Manage competitive data and assemble competitive reporting process
• Ensure accuracy of data pulls from various systems (Nielsen, MRI, Media Tools, TARDIIS)
• Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings, coordinate social events client-related functions
• Assist with global billing and reporting, depending upon the client
• Provide support on new business pitches, as needed

What you're like:

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, a great team player.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

• Bachelor's Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
• Proficiency in making progress/completing work, even with overlapping deadlines
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary…