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CX Launch Excellence Lead – Mobility

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Uber
Full Time position
Listed on 2026-08-22
Job specializations:
  • Business
    Business Development
Salary/Wage Range or Industry Benchmark: 183000 - 203000 USD Yearly USD 183000.00 203000.00 YEAR
Job Description & How to Apply Below

Uber is seeking a Senior Manager, CX Launch Excellence – Mobility, to define governance and best practices ensuring customer experience is embedded from PRD through go‑to‑market to hypercare. You will own a tiered CX engagement model and the intake framework for Mobility changes, working across Product, CX, and Product Ops to drive predictable, high‑quality launches.

You will lead governance for go/no-go gates, readiness testing, and escalation protocols, partnering with Analytics to quantify

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