Client Success Manager

Location: Millennium Park / Loop Office – Chicago, IL (In-Person)

Employment Type: Full-Time

We are looking for a highly collaborative and communicative Client Success Manager to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand client business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).

You’ll report to one of our Client Success Directors and play a key role in ensuring a smooth Client onboarding experience, this is a sales role and you will be coordinating with internal and external stakeholders, and driving client satisfaction through a proactive and solution-oriented approach. Being an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.

• Partner with Microsoft sales and success teams to understand client goals and business pain points and drive more net new engagements to Imperium
• Bring new discoveries to Imperium by collaborating with Microsoft and driving revenue from lead to close.
• Own the sales and onboarding journey for new clients, ensuring a seamless transition from sales to delivery
• Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications
• Serve as the first point of contact for Microsoft, building trust and long-term relationships
• Contribute to the improvement of our client success playbook and onboarding processes

• Strong interpersonal and communication skills – both verbal and written
• A background in sales or client-facing roles (preferably within tech or SaaS)
• Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus
• A team-oriented mindset with a passion for solving client problems
• Organized, detail-oriented, and capable of managing multiple priorities
• Bachelor’s degree or equivalent experience preferred
• 2-3 years of sales experience preferably in software consulting

• Work at the intersection of client success and cutting-edge technology
• Collaborate directly with Microsoft and enterprise clients
• Commission and performance-based incentives
• Be part of a fast-paced, mission-driven team in a prime downtown Chicago location
• Opportunities for growth and development in the Microsoft ecosystem