Manager, Business Analysis, Operating Model Transformation, Non-Technical

We are seeking a Manager of Business Analysis to support the Internal Consulting team of Aon Business Services (ABS) on the design and delivery of a multi-year strategic Operating Model Transformation. Reporting to the Director of Internal Consulting, this role supports the design and implementation of Aon’s future operating model, delivering analysis and insights to translate strategy into practical solutions. This role will engage with leaders across Solution Lines, Regions and Functions, as well as support cross‑functional team of internal consultants, project managers and subject matter authorities to deliver measurable performance outcomes.

This is a hybrid role with the flexibility to work both virtually and from one our US offices.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

• Conduct qualitative and quantitative analysis to understand current‑state processes, organizational structures, performance, and difficulties
• Gather, validate, and interpret data (e.g., volume, productivity, quality, financials, client and colleague feedback) to support operating model decisions
• Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, collaborator insights) into clear, decision‑ready operating model recommendations
• Develop clear problem statements, hypotheses, and analytical frameworks in collaboration with senior team members
• Prepare options, recommendations, and supporting materials to inform decision‑making

• Support the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
• Translate business needs into clear, structured business requirements, user stories, and process flows for the target operating mode
• Assist in tracking risks, issues, assumptions, and dependencies related to analysis and design activities
• Contribute to the preparation of steering committee materials, status updates, and other program documentation

• Build strong working relationships with subject matter authorities, operations teams, and functional collaborators (e.g., Technology, Finance, HR, Risk & Compliance)
• Prepare high‑quality presentations, reports, and visual materials that clearly communicate insights, requirements, and design decisions to different audiences
• Capture feedback from collaborators and incorporate it into analysis, requirements, and build artifacts

• Help define and document standard operating procedures (SOPs), process documentation, and training materials for new ways of working
• Contribute to the development and maintenance of templates, tools, and methodologies used by the Internal Consulting team
• Capture lessons learned, standard methodologies, and insights from projects and help embed them into future work
• Share knowledge and analysis in a way that builds understanding and capability across the broader team

This Manager of Business Analysis role sits at the heart of a multi‑year, enterprise‑wide operating model transformation, giving you direct visibility with senior leaders and a chance to shape how Aon operates globally. Rather than focusing on a single function or process, you’ll work across solution lines, regions, and functions, blending strategy, analytics, and design to turn big‑picture vision into practical, measurable change.

• 3+ years of proven experience in business analysis, consulting, operations improvement, or advisory (non-technical)
• Experience supporting transformation, operating model, process re‑engineering, or large‑scale change initiatives, ideally in a global or matrixed environment
• Experience in professional services, insurance, or financial services is an advantage

• Strong analytical and critical thinking…