Membership Coordinator

Membership Coordinator

The Adler Planetarium connects people to the universe and each other. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler's focus on meaningful connections dates back nearly a century.

Today, the museum typically hosts close to 400,000 visitors annually and reaches millions more through youth STEAM programs, neighborhood sky watching events, online citizen science, and other outreach efforts. With the Adler's support, people of all ages, backgrounds, and abilities gain the confidence to learn more about science and space discovery, and to explore their universe together under the sky we all share.

The Adler Planetarium is seeking a Membership Coordinator to join our dynamic team on Chicago's Museum Campus. The Membership Coordinator plays a central role in launching and managing the Adler Planetarium's membership program, ensuring a seamless and engaging experience for members while supporting the institution's broader fundraising and audience development goals.

This position is responsible for the day-to-day administration of membership operations, serving as the primary point of contact for member inquiries, and maintaining the integrity and strategic use of membership data within the organization's CRM (Salesforce). Reporting to the Manager of Development Operations, the Coordinator will help drive member acquisition, retention, renewal, and engagement efforts.

This role is ideal for a detail-oriented, systems-savvy, and service-oriented professional who understands membership as both a revenue stream and a pipeline to deeper philanthropic engagement. The Membership Coordinator position is an externally facing role, with responsibility for generating membership revenue to achieve program goals, actively engaging with members and donors, and providing a superior level of stewardship to ensure a best-in-class membership experience.

This is a union position with the Adler Planetarium Workers United, AFSCME Council 31.

This individual will also be responsible for:

• Membership Program Administration (30%)

  • In partnership with the Manager of Development Operations and Vice President of Advancement, develop membership acquisition, retention, and revenue goals and design strategies to achieve and exceed them.

  • Manage day-to-day membership program operations, including processing new memberships, renewals, upgrades, and payments.

  • Oversee the autorenewal program, including communications, cancellations, customer support, and reacquisitions.

  • Generate and distribute member communications including welcome materials, renewal notices, acknowledgments, and receipts.

  • Maintain and document membership policies, procedures, and benefits to ensure consistency and clarity.

  • Monitor membership fulfillment and coordinate internally to ensure timely and accurate delivery of benefits.

• Member Experience & Customer Service (30%)

  • Serve as the primary point of contact for all membership-related inquiries, delivering responsive, professional, and friendly service.

  • Troubleshoot member issues, ensuring a high-quality experience aligned with Adler's mission and brand

  • Develop and implement high-quality member programs, in collaboration with other key stakeholders.

  • Partner across teams to plan and execute member and donor engagement opportunities, including events and on-sonsiteivations as needed

  • Coordinate with colleagues across the organization to ensure that membership offerings leverage and build on offerings and experiences delivered throughout the Adler.

• Renewal, Retention & Campaign Management (15%)

  • Plan and execute membership renewal and re-engagement strategies, including email, direct mail, and other targeted outreach to meet and exceed membership revenue goals.

  • Design and implement reports from Salesforce and/or Ticketure

  • Implement and report on digital and direct mail tests

  • Collaborate with Development and Marketing teams on membership campaigns and promotions

  • Identify opportunities to improve retention rates and overall member engagement

• Cross-D…