Agile Transformation Coach

Senior Transformation Coach / Agile Transformation Coach

Hyatt is seeking a Senior Transformation Coach / Agile Transformation Coach to support enterprise-wide transformation initiatives across corporate, regional, and hotel operations. This individual will work within Hyatt's Transformation Center of Excellence (COE) and support multiple large-scale programs simultaneously, providing Agile coaching, transformation strategy, operating model guidance, and project leadership.

The ideal candidate is a highly experienced transformation professional who can operate with minimal direction ("zero hand-holding"), independently navigate complex global organizations, and work effectively with executives, C-level leaders, corporate stakeholders, regional leadership, and hotel operations. The successful candidate will bring a strong combination of Agile coaching, organizational transformation, strategic program leadership, hospitality/brand experience, and executive stakeholder management. Experience with Generative AI, emerging technologies, and AI-enabled business transformation is highly valued.

• Hospitality or hotel brand experience.
• Global transformation experience.
• Experience working with hotel operations and property leadership.
• Experience supporting enterprise transformation Centers of Excellence (COEs).
• Experience developing organizational Agile maturity models.
• Experience designing transformation governance frameworks.
• Experience with change management and organizational development.
• Recognized Agile or coaching certification such as ICP-Client, SAFe Program Consultant (SPC), Certified Agile Coach, Certified Scrum Professional, or similar recognized credential.
• Experience working across international cultures and geographic regions.
• Multilingual capabilities, particularly English plus Spanish or another major international language.
• Experience creating executive dashboards and transformation reporting.
• Advanced Microsoft PowerPoint and Excel skills.
• Experience with reporting and visualization platforms.

Hyatt is looking for a senior-level transformation leader rather than a traditional Scrum Master or Agile Project Manager. The ideal candidate will have:

• 6–10+ years of enterprise transformation experience.
• Significant Agile coaching experience.
• Large-scale/global transformation experience.
• Experience managing or influencing multiple programs.
• Direct C-level and executive interaction.
• Hospitality or major brand experience.
• Hotel/property operations exposure.
• Strong program/project management capabilities.
• Exceptional executive communication and facilitation skills.
• Ability to work independently with minimal supervision.
• Experience operating within a Transformation COE.
• Understanding of Gen AI and emerging technology applications.
• Ability to travel periodically to support hotel and regional teams.

The ideal candidate is a senior enterprise transformation professional with deep Agile coaching and strategy experience who has worked directly with C-level executives and large global organizations. Hospitality, hotel brand, or comparable consumer-facing enterprise experience is strongly preferred. This person must be capable of independently leading transformation initiatives across multiple programs, coaching executives and operational leaders, facilitating complex workshops, establishing transformation strategy and governance, and translating enterprise strategy into practical execution.

Strong program/project management experience, exceptional communication skills, and familiarity with Generative AI and emerging technologies are highly desirable.

• Serve as a senior Agile and transformation coach across multiple enterprise programs and initiatives.
• Coach executives, C-level stakeholders, corporate leaders, regional leaders, hotel leadership, product teams, and delivery organizations on Agile and transformation practices.
• Partner with senior leadership to develop and execute transformation strategies, roadmaps, operating models, maturity models, and measurable outcomes.
• Lead Agile transformation initiatives across complex, global, and highly…