VP of Industry Success, Payer & Provider; Time Zone) in Chicago

VP Of Industry Success, Payer & Provider

VP Of Industry Success (HCLS) is a strategic leader and expert who owns consulting portfolios focused on Healthcare and Life Science. Engaging with sponsors and steering committees, this role shapes transformation strategy, delivers client value, and builds senior relationships. VP Of Industry Success defines consulting vision, mentors senior consultants, drives vertical growth, and evolves Soft Serve's Healthcare and Life Science industry capability through thought leadership and market-aligned offerings.

Duties & Responsibilities

• Act as a senior advisor and primary face-off to assignment sponsors, executive sponsors, and steering committees across major industry programs
• Build trust, maintain, and expand relationships with C-level leaders and key decision-makers, ensuring alignment, and long-term cooperation
• Lead and develop consulting engagements within the industry, ensuring alignment to business strategy, industry standards, and client transformation goals
• Own and develop consulting portfolio within the vertical, taking responsibility for engagement performance, quality, and value realization
• Provide leadership across the full consulting lifecycle, from shaping the vision and engagement strategy to guiding execution and value delivery
• Develop and implement a strategic vision for the practice which aligns with Soft Serve's strategic goals
• Drive the development and evolution of Industry Solutions consulting practice, through mentorship, guidance, and defining consulting standards
• Identify emerging trends, risks, and market shifts relevant to the industry, and advise on their implications for clients and Soft Serve's service offerings
• Actively support sales and farming efforts by identifying new opportunities, shaping proposal narratives, and articulating industry-specific value propositions
• Serve as a recognized Soft Serve's ambassador, actively shaping the company's presence and influence among sector leaders through strategic engagement, public speaking, and contribution to thought leadership platforms
• Represent Soft Serve at industry events, conferences, and media outlets
• Be responsible for establishing secure customer data management processes within consulting activities which includes but is not limited to data obtaining, exchange, storing, retention, and deletion.
• Follow company data governance policies, practices, and procedures to ensure that sensitive data including customer data are treated according to confidentiality level
• Follow off-boarding procedures, fulfilling data retention and deletion rules set up on the project

Required Competencies & Experience

• 10+ years of experience in the real-economy sector industry, with proven experience in consulting, transformation leadership & client-facing advisory work.
• 10+ years and proven experience in translating industry challenges & possibilities into structured recommendations and guiding solutions development with delivery leaders.
• 5+ years' experience building & guiding solution delivery teams
• Bachelor's Degree.
• Ability to travel a minimum of 50% to client and team location

Preferred Competencies & Experience

• Master's degree
• Strategic Vision:
  Envision and communicate strategic industry-aligned recommendations to guide clients' transformation
• Communication:
  Strong strategic advisory skills with deep understanding of industry drivers, operating models, and competitive pressures
• Comfortable interacting with stakeholders at all levels of enterprise organizations, including C-suite executives and board members.
• Skilled in negotiation, conflict resolution, problem-solving, and decision-making in ambiguous situations.
• Strong interpersonal skills for effective stakeholder engagement.
• Excellent verbal and written communication skills
• Leadership:
  Proven ability to lead complex, cross-functional industry engagements with executive visibility and accountability
• Business Acumen:
  Understanding industry trends, competitive landscapes, and customer needs.
• Innovation Mindset:
  Willingness to explore novel solutions and challenge the status quo.
• Data Privacy:
  Understanding of basic principles and terms of data privacy and protection required for understanding of related company policies and processes

Supervisory Responsibilities

• Manage Industry Success Practice and act as a supervisor to Industry Success Directors and Associate Directors
• Make hiring decisions
• Act as performance evaluators for Industry Success Directors
• Interview Industry Success candidates

This posting includes an anticipated salary range that Soft Serve expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions. The anticipated salary range for this role is $ - $ annually, in line with our internal compensation framework and budget allocation for…