Senior Event Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

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We are looking for a confident, client-facing Attendee Data Manager (Registration Manager) to support our client's Global Conferencing and Events (GCE) function and its Event Planners. This role is responsible for the day-to-day delivery of online registration, attendee communications, data integrity and reporting across assigned corporate events.

You will own assigned projects from requirements gathering through post-event reporting, partnering closely with Event Planners, clients, vendors and other support teams. To deliver solutions aligned with planner needs and business priorities, you will build a strong understanding of the end-to-end event lifecycle, each event's requirements and the broader GCE event calendar.

• Own the end-to-end delivery of online registration, attendee communications, data management and reporting for assigned events.
• Partner closely with Event Planners and other stakeholders throughout the event lifecycle, translating event objectives and logistics into effective registration journeys and attendee experiences.
• Build and maintain registration sites, forms, invitations, confirmations, reminders and other attendee communications in Cvent
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• Manage attendee inquiries by email and phone, providing timely, accurate and service-oriented support.
• Maintain data integrity, perform quality control checks and deliver accurate reports using Cvent, Excel and related event technology.
• Support complex requirements involving accommodations, travel, room blocks, sessions, guest management and other attendee logistics.
• Manage project timelines, priorities, risks and dependencies across multiple concurrent events, escalating concerns promptly to the Team Leader and Event Planner.
• Provide concise status updates, recommendations and solutions to clients, Event Planners and internal partners.
• Follow established processes, documentation and quality standards while identifying opportunities to improve efficiency, consistency and the attendee experience.
• Maintain visibility into the broader GCE event calendar and collaborate with the team to support changing priorities and business-critical events.
• Provide onsite event support when required.

• Managing event registration and attendee data in Cvent.
• Building trusted relationships with clients, vendors and cross-functional partners.
• Ensuring data integrity, applying quality controls and maintaining strong attention to detail.
• Managing multiple projects, setting priorities and meeting deadlines.
• Turning complex event requirements into clear workflows and effective attendee solutions.
• Communicating clearly, setting expectations and responding calmly when priorities shift or issues arise.
• Using reporting and operational insights to identify risks, trends and improvement opportunities.
• Working collaboratively in a fast-paced, service-oriented environment.

• 5+ years of experience in event registration, attendee management or a related event technology discipline, with hands‑on Cvent experience.
• Experience supporting a portfolio of concurrent corporate events with varied complexity and stakeholder needs.
• Strong…