Commercial Program Manager - Grocery & Retail

About the Team

Grocery and Retail is a startup within the company, focused on building the future of on-demand commerce. We power delivery across groceries, alcohol, convenience, pet, pharmacy, retail, and more-combining the speed and innovation of a startup with the scale of the company's global platform.

Our commercial organization supports a diverse portfolio of merchants, ranging from strategic Enterprise partners to thousands of small and medium-sized businesses. Successfully serving both requires a combination of high-touch relationship management and scalable commercial programs.

We're looking for a Commercial Program Manager who will directly own a portfolio of Enterprise merchant relationships while also leading programs that improve how we support, engage, and grow our long-tail SMB business.

As a Commercial Program Manager, you will operate across two critical areas of our commercial organization:
Enterprise Account Management and SMB Program Management.

You will directly manage a select portfolio of Enterprise merchants, owning the commercial relationship, business performance, and long-term growth strategy for those partners. You'll develop joint business plans, identify growth opportunities, lead business reviews, navigate operational challenges, and work cross-functionally to strengthen each partnership.

At the same time, you will lead programs designed to improve how the company manages thousands of SMB merchants her than directly managing the SMB long tail, you'll build and optimize the programs, processes, segmentation strategies, reporting, automation, and commercial playbooks that enable Account Managers and Account Coordinators to effectively manage large books of business.

This role is ideal for someone who combines strong commercial and relationship-management skills with structured program management, analytical thinking, and operational problem solving. Success requires the ability to move seamlessly between strategic merchant conversations and building scalable solutions for a complex commercial organization.

• Own a select portfolio of Enterprise merchant partners, serving as the primary commercial point of contact and trusted advisor. Develop joint business plans focused on growing sales, improving operational performance, and strengthening long-term partnerships. Identify and execute growth opportunities across promotions, advertising, merchandising, product adoption, and other commercial levers. Lead regular business reviews using performance data and marketplace insights to identify opportunities and establish clear action plans.
  
  Lead commercial conversations and negotiations while balancing merchant objectives with the company's broader business priorities. Partner cross-functionally across Operations, Product, Marketing, Sales, and other teams to resolve merchant challenges and unlock growth.

• Own programs that improve how the company supports, engages, and grows thousands of long-tail SMB merchants. Lead commercial initiatives from strategy through execution, defining objectives, work streams, stakeholders, timelines, and success metrics. Develop merchant segmentation and prioritization strategies that help commercial teams focus resources on the highest-impact opportunities. Build programs across merchant growth, lifecycle management, demand generation, operational performance, inventory and catalog health, and merchant engagement.
  
  Develop scalable engagement strategies that enable Account Managers and Account Coordinators to effectively manage large books of business. Partner cross-functionally across Operations, Product, Strategy, Marketing, Sales, and Analytics to launch and scale SMB initiatives.

• Identify recurring operational challenges across the SMB long tail and develop scalable solutions that improve commercial execution. Standardize workflows, playbooks, and operating processes across large merchant portfolios. Identify opportunities to automate repetitive or manual work and improve Account Manager and Account Coordinator productivity. Build tools, playbooks, and resources that enable commercial teams to spend more time on high-value merchant engagement and growth.
  
  Partner with Product and Engineering to advocate for tooling and product enhancements that improve scaled merchant management.

• Use merchant and marketplace data to identify trends, segment opportunities, prioritize initiatives, and inform commercial strategy. Develop reporting that provides visibility into merchant health, engagement, growth, and operational performance. Establish success metrics for SMB programs and measure their impact on merchant and business outcomes. Translate insights from Enterprise account management and SMB performance into clear recommendations for commercial leadership.