Vice President, Change Management

Position Information

Hiring Manager:
Associate Director

Department:
Change Management

The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.

This is a hands-on position that will focus on managing different elements of change efforts throughout the lifecycle of a project including developing a change strategy, creating and implementing communication plans, developing training approaches / materials and measuring adoption. This role will require the candidate to balance multiple ongoing initiatives and maintain different timelines and deliverables.

Responsibilities include:

• Collaborating with internal stakeholders to conduct needs assessments to customize training and communication plans that reflect employee needs and project specifics
• Working with business leads independently to execute change projects from strategy to deployment
• Developing training materials from a content and design perspective: e-learning videos, training guides and quick reference cards
• Identifying user issues and collaborating with relevant teams to resolve and communicate resolution back to end user
• Maintaining and updating project materials over the course of project life cycles and after
• Building relationships with business units to create win-win partnerships
• Collecting, analyzing and organizing data to support change initiatives, ensuring data accuracy and accessibility

Qualifications &

Experience:

• Bachelor’s degree required
• 8+ years of experience in change management or organizational transformation required, preferably in a relevant field (e.g., finance, banking, insurance)
• Experience with delivering and designing trainings, communication plans, change strategies and process improvement required
• Experience in programs and technology implementations is required
• Excellent written and verbal communication skills
• Strong attention to detail with excellent organizational and problem-solving skills
• Ability to take initiative and work independently while demonstrating strong collaboration
• Delivery oriented with high-quality customer service standards
• Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
• Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI generated outputs
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Our Gold Standards define key behaviors and competencies across 4 dimensions:
Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.

Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.

Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

Change Strategy:
Leverages Change Management expertise to develop strategies that support business needs. Applies understanding of value drivers and critical success factors that will positively impact the Firm.

Change Industry Knowledge:
Leverages Change Management industry knowledge and best practices to facilitate the people side of change.

Change Application Excellence:
Ensures project success by…