Director, Client Services, Multifamily

Job Title

Director, Client Services, Multifamily

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The Director of Client Services will represent Cushman & Wakefield's multifamily management platform locally and regionally and personify Cushman & Wakefield values of being inclusive, driven, collaborative, and insightful

• Be the local market expert – intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective

• Be a product expert – understand the trends in apartment living in the MSA(s)

• Be a service expert – understand how our offering is uniquely positioned to drive value for clients

• Develop and nurture relationships with local developers, ownership groups as well as national institutional investors to support their growth efforts and relationship with Cushman & Wakefield

• Build and manage a pipeline of new multifamily property management prospects for region or state

• Complete underwriting and property operating expense analysis for Assets

• Support the Senior Managing Director of Client Services and local operations market leader(s) in growing the multifamily property management portfolio

• Run point on proposal and “pitch” processes as needed in support of regional growth

• Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc., necessary to support the growth of the portfolio

• Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support to existing and new C&W multifamily clients

• Coordinate with internal operations leaders to support client contract negotiations

• Proven track record of relationship building with institutional and private owners

• Attention to detail with proven follow up and organizational skills

• Team oriented with the ability to build consensus across all levels of the organization

• Strong communication skills: written, verbal, and presentation

• Ability to grow and maintain strong relationships over time

• “Passion for the pursuit” – enjoys and thrives on winning new business

• Ability to solve problems, handle multiple tasks, organize resources in support of client and internal deliverables

• Internally motivated self-starter

• Bachelor’s Degree required

• 5+ years of related experience

• 2+ years of Management experience

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time;

regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 10 pounds occasionally, and/or up to 10 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or…