Manager, Consulting - AI & Process Automation

Manager, Intelligent Operations – AI & Automation

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.

We're consulting done different. While others might say it, we live it—your success is our success.

We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.

When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.

We're ready to start generating your future today.

Job Summary

The Manager is an onsite client-facing role that leads large business and technical projects. The Manager may work across multiple industries and functional areas and lead teams or programs involving multiple work streams. The Manager supervises the work and day-to-day development of others and may take on formal people management responsibilities within their team.

Managers within the Intelligent Operations – AI & Automation capability help clients redesign and improve operations through the application of automation, artificial intelligence, and data-driven technologies. In addition to leading engagements, these Managers help identify opportunities for AI and automation, design future-state workflows that combine human and digital capabilities and work closely with business and technical teams to deliver solutions that improve efficiency, quality, and scalability of operations.

Managers in this capability may also contribute to the development and refinement of Point B's AI and automation offerings, share insights on emerging technologies and their application to client operations, and support the growth of the AI and Process Automation capability through knowledge sharing, mentoring, and development of reusable assets.

Responsibilities:

Decision Making and Influence

• Leads and manages the strategic and tactical elements of the full lifecycle of large engagements and drives decision-making throughout the process to move the work forward
• Develops and manages complex program/project structures, schedules, budgets, resource plans, etc.

Client Service Delivery

• Supports all phases of an engagement; operates effectively with senior leaders at our clients and within the firm
• Provides oversight for the quality of work streams and/or components of the project, ensuring that all deliverables meet the firm's quality standards and client requirements
• Prepares, reviews, understands, and maintains complex project and program documentation
• Manages project budgets, ensuring financial targets are met and profitability is maximized
• Effectively leads meetings and drives discussions to necessary resolution to keep the project moving forward
• Identifies potential risks, develops mitigation strategies, and recommends key decisions for programs

Capability Specific Examples (IO – AI & Automation)

• Leading process discovery and operational assessments to identify opportunities for automation, AI, and workflow redesign.
• Designing future-state operating models that combine process redesign, automation technologies, and AI capabilities.
• Translate business requirements into automation and AI solution designs, partnering with technical teams to deliver solutions.
• Acting as a product owner or solution lead, defining requirements, user stories, and implementation priorities.
• Ensuring AI and automation initiatives deliver measurable operational and financial outcomes.
• Facilitating client workshops and working sessions that drive alignment on solution design, governance, and adoption strategies.
• Develop business cases and value assessments to prioritize automation and AI opportunities.

Business Development

• Supports business development opportunities by identifying new areas where the firm can provide services to the client and collaborating with pursuit team
• Grows network through exceptional client service delivery and maintains relationships to support Point B business development
• Collaborates with Client Leaders, Project Leaders, and Engagement Leaders to define long-term goals for client accounts and identify new service offerings

Leadership

• Fosters a…