Operations & Salesforce Analyst

MPN Research Foundation (MPNRF) is dedicated to funding and advancing original research in pursuit of new treatments, and eventually a cure, for essential thrombocythemia (ET), polycythemia vera (PV), and myelofibrosis (MF), blood cancers that are known collectively as myeloproliferative neoplasms (MPN). Founded in 1999, MPNRF was the first organization in the MPN space and is the only one focused on advancing research.

From its unique position at the intersection among three key stakeholders — patients, researchers/clinicians, and the biopharma/biotech industry — MPNRF facilitates a collaborative approach to research that elevates the patient voice in research and drug development, brings disease experts together, and accelerates the industry’s understanding of an extremely complex group of diseases.

The MPN Research Foundation (MPNRF) is seeking a highly organized, systems-minded Operations Analyst to help strengthen the processes, technology, and data that support our mission.

This role sits at the intersection of operations, technology, donor stewardship, and customer service. The CRM & Operations Analyst serves as a key partner across the organization, helping ensure that donors, patients, caregivers, healthcare professionals, researchers, and industry partners have a positive experience interacting with MPNRF.

The ideal candidate is equally comfortable building a CRM report, improving a workflow, managing donor records, troubleshooting a process issue, or responding to an inquiry from a constituent. They are naturally curious, detail-oriented, and proactive, with a strong desire to create order, solve problems, and continuously improve the way work gets done.

Working in a small, mission-driven nonprofit requires flexibility, resourcefulness, and a willingness to jump in wherever needed. Successful candidates will be energized by wearing multiple hats, identifying opportunities for improvement, and helping move important work forward without waiting to be asked.

• Maintain a trusted and accurate Salesforce environment.
• Transform data into actionable insights through dashboards and reporting.
• Improve operational efficiency through automation, process improvements, and thoughtful systems design.
• Ensure gifts are processed accurately, and donors are acknowledged promptly.
• Build scalable processes and documentation that support organizational growth.
• Keep important operational work moving forward through strong follow-through and problem-solving.
• Deliver an exceptional experience responding to inquiries from donors, patients, caregivers, and partners.

Responsibilities of the Operations Analyst will be cross-functional and include, but not be limited to:

• Serve as the primary administrator and power user of the Foundation’s CRM Nonprofit Success Pack (NPSP) environment.
• Ensure the accuracy, integrity, and usability of contacts, affiliations, accounts, opportunities, campaigns, and gift data.
• Import, clean, validate, and maintain data from multiple fundraising, marketing, and operational platforms.
• Build and maintain reports, dashboards, and workflows that support fundraising, marketing, patient engagement, and organizational priorities.
• Identify and resolve data quality issues, duplicate records, and process gaps while promoting strong data governance practices.
• Support integrations between CRM, Zapier, and third-party platforms, helping improve efficiency and reduce manual work.
• Document business processes, workflows, and data standards to support organizational consistency and scalability.
• Conduct regular CRM audits and recommend improvements that strengthen reporting,…