Manager, Revenue Systems - Salesforce

About Grubhub

At Grubhub, we believe food is more than just a meal:
It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

The Manager, Revenue Systems serves as a pivotal strategic bridge within the Revenue Systems and Infrastructure team, connecting Go-To-Market (GTM) business units with our technical engineering and Salesforce administration teams. Operating in a hybrid Business Analyst and Project Manager capacity, you will lead end-to-end requirement discovery, user story creation, ticket backlog management, sprint planning, and quarterly project prioritization.

You will oversee business-side architecture and utilization monitoring across key revenue systems, including Salesforce Sales Cloud, Account Engagement (Pardot), Spiff (incentive compensation), Gong, Chili Piper, and Telephony/CTI solutions (e.g., AWS Connect). By standardizing development practices and delivering data-backed Monthly Business Reviews (MBRs) to senior leadership, you will ensure our revenue technology stack scales with business growth. While this role does not include hands‑on configuration, a strong understanding of the Salesforce ecosystem will be a key to success.

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process to transition the team from reactive ticket‑taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into detailed Business Requirement Documents, process flowcharts, and clear user stories with strict acceptance criteria.
• Act as the primary liaison between GTM business stakeholders (across Merchant Network, Grubhub for Business, Campus, Ads, and Wonder) and technical execution teams, shielding builders from scope creep.
• Lead business analysis, integration requirements, and workflow optimization across core platforms including Salesforce Sales Cloud, Spiff (incentive compensation), Account Engagement (Pardot), Chili Piper, and Telephony/CTI solutions (AWS Connect).
• Own the User Acceptance Testing (UAT) lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign‑offs, and building centralized SOP documentation repositories.
• Manage complex, large‑scale revenue technology projects from inception through end‑to‑end delivery, ensuring timely status updates, proactive risk management, and transparent stakeholder communication.
• Synthesize platform telemetry, ticket resolution velocity, and usage metrics to deliver executive‑level Monthly Business Reviews (MBRs) on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health to ensure high ROI, deep system integration, and reduced contractor dependency across satellite tooling.
• Proactively eliminate productivity leaks in GTM workflows and identify opportunities to leverage…