Revenue Operations Manager

• Serve as the operational backbone of the Partner Experience organization, supporting Partner Success, Clinical Success, Implementation, Support, and PX Ops
• Own and administer the Planhat and Zendesk tech stack, including health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting
• Assist with administration of LMS/CMS platforms supporting partner education and enablement
• Design, refine, QA, and implement workflows and processes across the partner lifecycle
• Streamline handoffs from deal close through implementation, clinical adoption, support, and renewal
• Develop and maintain reports and dashboards covering partner health, adoption and utilization, support volume, SLA attainment, and retention trends
• Use data to provide actionable insights and improve decision-making and operational performance
• Partner with Finance on renewal and retention forecasting, commission reports, and revenue-related insights
• Act as operations partner to Partner Success, Clinical Success, Implementation, Support, and PX Ops leadership
• Represent PX needs in cross-functional Revenue Operations planning with Sales, Marketing, and Finance

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company
• Extensive experience with Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration
• Administration experience with a customer success platform or support platform strongly preferred
• Strong understanding of go-to-market strategies and key metrics influencing Sales, Marketing, and Partner Success
• Direct experience business-partnering with post-sale leadership, including Customer/Partner Success, Clinical or Implementation teams, or Support
• Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance
• Experience with Claude, OpenAI, Excel/Google Sheets, SQL, and Business Intelligence tools
• Proven track record building and maintaining commercial dashboards and reports
• Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies
• Excellent project management skills and experience leading complex initiatives to completion
• Strong communication and interpersonal skills
• Proactive, problem-solving mindset focused on continuous improvement and operational scalability
• Healthcare experience is a plus

Demonstrates expertise in Revenue Operations and Customer Success Operations within a SaaS environment, with a strong focus on data-driven decision-making, operational performance, and cross-functional collaboration. Proficient in managing customer success platforms and developing actionable insights to enhance partner health and retention.

• Revenue Operations Experience
• Salesforce Administration
• Customer Success Platform Management
• Data Analysis and Reporting
• Project Management Skills

• Salesforce
• Planhat
• Zendesk
• SQL
• Excel
• Google Sheets
• Business Intelligence Tools
• Net Revenue Retention Metrics
• Adoption and Utilization Metrics
• SLA Performance Metrics

• Strong Communication Skills
• Interpersonal Skills
• Proactive Problem-Solving Mindset
• Project Management Skills

• SaaS
• Healthcare Experience
• Go-To-Market Strategies
• Cross-Functional Collaboration
• Revenue-Driving Strategies

• LMS Platforms
• CMS Platforms
• Claude
• OpenAI