Jr. Associate Account Manager Job Chicago area,Illinois USA,Business

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed sen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.

Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.

What You’ll Do:

Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.
Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths.
Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.
Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.
Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.
Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.
Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.
Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.
Support contract adherence and participate in scope, pricing, and service-level discussions with clients.
Contribute to process improvements by identifying inefficiencies and recommending operational enhancements.
Other duties as assigned.

You Should Have:

1‑3 years in account management, customer success, sales support, or a related field.
Additional considerations made for experience focusing on property management.
Bachelor’s degree or equivalent work experience preferred.
Interest in or exposure to property management, construction, or residential services is a plus.
Basic understanding of customer service principles and client relationship management.
Familiarity with CRM platforms and Microsoft Office or similar tools.
Eagerness to develop business acumen and grow within an account management career path.
Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.
Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.
Analytical mindset with the ability to interpret data and make recommendations.
Problem‑solving skills with a proactive approach to addressing client needs.
Organizational and time‑management skills with the ability to manage multiple tasks and priorities.
Willingness to learn industry‑specific tools, processes, and best…