Fulfillment Operations Specialist

About the company

the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores.

With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

We’re looking for a strong operator to help scale and execute brand onboarding and inbound process for Fulfilled by the company (FbF). In this role, you’ll own the end-to-end brand onboarding process — from the moment brands join FbF through activation — and be accountable for the key performance indicators that drive brand success and program growth.

You’ll operate at the center of the onboarding experience, serving as the primary point of coordination between the company, brands, and warehouse partners to ensure brands get live quickly and are set up for long-term success. This role requires strong execution, sound business judgment, comfort operating in ambiguity, and the ability to solve complex problems through influence rather than authority.

As the program scales, you’ll partner closely with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and help define product roadmap priorities that remove friction and enable brands to activate faster. You’ll leverage data and operational insights to anticipate risks, identify qualitative issues early, and continuously improve onboarding workflows at scale.

• Own inventory inbound and exception process throughout entire brand lifecycle

• Own the end-to-end onboarding experience for brands joining Fulfilled by the company, from initial kickoff through activation and post-launch stabilization

• Serve as the primary point of communication between the company, brands, and warehouse partners to ensure operational readiness and alignment

• Track onboarding progress across multiple work streams, proactively identifying risks, delays, and quality issues

• Leverage data and operational metrics to anticipate qualitative issues and drive informed decision-making

• Partner cross-functionally with Product, Fulfillment, and CX teams to resolve issues and improve onboarding workflows

• Influence outcomes without direct authority while balancing brand needs with operational constraints

• Contribute to the continuous improvement of onboarding processes, documentation, and internal tooling

• Support brands post-onboarding to ensure ongoing success and a high-quality fulfillment experience

• 3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or a related field

• Prior hands-on experience with physical goods fulfillment and warehousing operations

• Experience in scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)

• Strong business acumen

• Experience working directly with brands, merchants, or partners across a variety of roles and seniority levels

• Demonstrated ability to solve complex problems through influence rather than authority

• Strong execution skills, high ownership mindset, and self-driven work style

• Comfort operating in ambiguous, fast-moving environments

• Prior…