Lifecycle Solutions Business Development Manager - AIG

What You will Do:

• Develop and execute business development strategies to support growth, adoption, and expansion of CDW Device Cycle programs aligned to AIG across targeted customer segments and sales channels.
• Partner with CDW sales, Lifecycle Services, OEM, AIG, and operational teams to support current Device Cycle programs, resolve program needs, and ensure consistent execution across customer opportunities.
• Identify, evaluate, and help build new Device Cycle program opportunities that align customer lifecycle challenges with CDW repair, warranty, accidental damage protection, spare pool, and device continuity capabilities.
• Support sales teams in developing and managing Device Cycle opportunity pipelines, including opportunity qualification, solution positioning, forecasting, and visibility into program performance and growth opportunities.
• Lead or support customer-facing discussions, presentations, RFP/RFI responses, and proposal development related to Device Cycle programs, ensuring solutions are positioned clearly, competitively, and in alignment with customer requirements.
• Collaborate with internal stakeholders to define program requirements, pricing inputs, operational workflows, support models, and documentation needed to launch, scale, and sustain Device Cycle offerings.
• Create and deliver field enablement, training, messaging, and best-practice resources that improve sales awareness, seller confidence, and customer adoption of Device Cycle solutions.
• Monitor market, customer, and competitive trends to identify gaps, refine program positioning, and recommend enhancements that strengthen CDW’s lifecycle services value proposition.
• Provide AIG leadership and operations market trends and Device Cycle client and prospect intelligence to proactively support product development and pricing.

Bachelor’s degree or equivalent experience 5 years of experience in technology market Strong understanding of device lifecycle services, including repair, warranty, accidental damage protection, spare device continuity, deployment, refresh, recovery, and disposition programs.

Demonstrated ability to support, position, and grow Device Cycle or related lifecycle services programs across sales channels, customer segments, and partner ecosystems.

Experience identifying, evaluating, and developing new program opportunities that align customer device management challenges with scalable service, warranty, protection, and continuity solutions.

Ability to collaborate effectively with sales, Lifecycle Services, OEM, AIG, operations, finance, legal, and other cross-functional stakeholders to define program requirements, resolve issues, and advance opportunities.

Strong business development skills with experience building pipeline, qualifying opportunities, supporting forecasts, and translating program value into clear customer and seller messaging.

Excellent presentation, written communication, and storytelling skills with the ability to explain Device Cycle capabilities, AIG-aligned program value, and lifecycle services outcomes to executive, sales, operational, and customer audiences.

Proven ability to coordinate complex, cross-functional initiatives from concept through launch, including program design, requirements gathering, pricing input, enablement, process alignment, and ongoing performance improvement.

Highly organized and detail-oriented, with the ability to manage multiple priorities, maintain accuracy, meet deadlines, and adapt to changing customer, partner, and business needs.

Strong analytical, planning, and problem-solving skills with the ability to evaluate market trends, competitive positioning, program performance, and opportunities to expand CDW’s Device Cycle portfolio.

Ability…