Organizational Effectiveness Senior Lead

The Organizational Effectiveness Senior Lead helps plan, structure, and deliver high-impact initiatives across operating model and organization design, process improvement, implementation planning and execution, stakeholder engagement, and change management. The Senior Lead partners with leaders across Finance, Marketing, Data & AI, and other business professional functions to translate complex business needs into clear plans, practical recommendations, and actionable deliverables. The role also contributes to the continued maturity of the Organizational Effectiveness function by strengthening tools, templates, delivery standards, and ways of working.

• Lead or support complex, cross-functional initiatives, including work within and across functions involving operating model design, organizational design, process improvement, implementation planning and execution, stakeholder engagement, and change management.
• Conduct current-state assessments by gathering stakeholder input, reviewing available data, identifying themes, and documenting opportunities for improvement.
• Apply consulting-style approaches to structure ambiguous business problems, develop hypotheses, identify root causes, and evaluate practical options.
• Synthesize complex information into concise findings, insights, recommendations, and decision-ready materials for leaders and project sponsors.
• Facilitate meetings and working sessions that align stakeholders, surface risks, clarify needs, and drive progress toward agreed outcomes.
• Support operating model and organization design work, including future-state structures, services, workflows, governance, roles and accountabilities, and ways of working.
• Map and document current-state processes, pain points, handoffs, and improvement opportunities; support future-state design with streamlined workflows, clear ownership, and AI-enabled process improvements where applicable.
• Develop and maintain project charters, integrated workplans, milestone trackers, RAID logs, status reports, and action logs to support disciplined delivery.
• Build productive relationships with leaders, project sponsors, HR colleagues, functional stakeholders, and cross-functional partners to ensure Organizational Effectiveness work is well-coordinated and effectively implemented.
• Contribute to Organizational Effectiveness tools, templates, delivery standards, and self-service resources; identify and share opportunities to improve the consistency, efficiency, and quality of Organizational Effectiveness work.

• Bachelor’s degree in Organizational Development, Business Administration, Human Resources, Industrial / Organizational Psychology, Operations, Communications, or a related field.
• A minimum of 8 years of progressive experience in organizational effectiveness, management consulting, business transformation, organizational development, process improvement, change management, strategy, or a related discipline.
• Demonstrated experience leading cross-functional initiatives in complex, matrixed, confidential, or professional services environments, with the ability to operate with independence.
• Experience applying consulting-style methods to structure problems, conduct analysis, synthesize stakeholder input, and develop practical recommendations.
• Experience supporting operating model, organization design, process excellence, implementation planning, project delivery, or change management work.
• Experience developing executive-ready presentations, project plans, status updates, dashboards, meeting materials, action logs, and decision-support documents.
• Proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Outlook.

• Prior experience in…