Onboarding Associate, SMB

About Grubhub

At Grubhub, we believe food is more than just a meal:
It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

At Grubhub, we believe food is more than just a meal:
It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

As an Onboarding Associate, you will be responsible for guiding restaurants through the entire onboarding process, from initial setup and training to ensuring they are fully equipped to manage orders and optimize their presence on our platform. You will provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to ensure they benefit from our partnership right out of the gate.

This role requires excellent communication and interpersonal skills, strong technical aptitude, and a passion for building strong relationships with our restaurant partners.

• Manage the end-to-end restaurant onboarding process; oversee all stages of onboarding, ensuring a timely and efficient experience for our partners.
• Configure accounts for integration and menu ingestion, checking for quality using a variety of internal tools.
• Proactively reach out to restaurant owners daily to facilitate the onboarding of new accounts and troubleshooting integration onboarding issues with the goal of getting them live on the platform as quickly as possible.
• Work cross-functionally with multiple stakeholders including external integration partners, sales, operations engineering, integrations partnerships, and solutions consultants. You will collaborate with these teams to facilitate a positive onboarding experience, identify trends, and perform root cause analysis of issues and prevent them from occurring again.
• Collaborate with restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, and ACH and W9 collection along with any additional required information.
• Provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to receive more orders.
• Align restaurant owners with our goals by expertly training them on the Grubhub platform and the integration partner’s capabilities along with how to use both companies’ products and services together.
• Leverage both internal and external tools to streamline the workflow and collaborate with your peers to share best practices that will enhance the entire team’s performance.
• Learn…