Operations Training & Development Manager

Job Title Operations Training & Development Manager

Job Description Summary

Job Description We’re looking for an Operations Training & Development Manager to join our growing Learning & Development (L&D) team. This role’s emphasis is to create, drive, and facilitate Operations skills and responsibilities in our account’s current and future learning and development programs, workshops, and courses – in-person, virtual, and online. This includes coordinating and overseeing on-job-training components. Success in role is someone who has RME Operations leadership experience, preferably in Amazon 3P RME environment, with strong facilitation skills and who connects easily with learners in different leadership roles.

This role may also help support coordination and execution of broader L&D efforts.

Job Description:

Key Responsibilities:

Collaborates with internal subject matter experts to scope, outline, and design operations’ training experiences that align with performance gaps and our business and client needs

Builds relationships with leaders in the field and in support roles to collaborate effectively

Informs and helps design operations’ content, including on-job-training, aligned to business needs and performance gaps by role Delivers RME operations’ training in-person in classrooms and on-job as well as virtually

Continuously develops strong facilitation and storytelling skills to drive their effectiveness in connecting learners to their impact on operations performance and our culture, mission, and values

Evaluates effectiveness of operations’ components in programs, experiences via participant feedback, stakeholder feedback

Balances demands of multiple projects and/or requests against timelines that may shift – ability to communicate roadblocks, help needed, and needed changes to meet completion

Supports and/or conducts train the trainer sessions for operations content as needed

Collaborates with Organizational L&D team on future needs and direction and supports where needed for successful outcomes

Collaborates with Organizational L&D team on future needs and direction and supports where needed for successful outcomes

Travel – this position includes up to 50% travel depending on business needs for in-person L&D workshops and courses; travel could be more than 50% / month in short term if program/business needs call for it Preferred Skills &

Qualifications:

1 – 3 years RME leadership experience, bonus if more than in one business unit type Excellent verbal and written communication skills

Ability to connect well with people in different roles, including in engineering, maintenance and corporate support roles

Strong presentation skills

Ability to work independently, with a small team, and with SMEs to achieve successful learning and development outcomes

Excellent project management, problem solving, and organizational skills

Ability to learn and understand environments of our learners and utilize common scenarios when delivering content

Familiarity with and solid Microsoft Office skills – PowerPoint, Outlook, and Word especially;
Smartsheet Bachelor’s degree preferred but operations leadership experience is critical

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and…