VP, Client Services - AI Agency

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

The VP, Client Services is a leader within EVERSANA’s AI agency service line, responsible for driving growth, excellence, and innovation across a portfolio of pharmaceutical and biotech brands. This leader fuses Agentic AI with human expertise to reinvent how clients plan, execute, and optimize their commercialization and marketing efforts, ensuring EVERSANA’s AI agency becomes an indispensable partner across the product and patient journey.

Key Responsibilities

Client leadership & growth

• Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform.

• Lead development of integrated, omnichannel brand and commercialization programs leveraging EVERSANA’s fully integrated platform, from launch through LOE, ensuring measurable impact on brand performance and patient outcomes.

• Define, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, and business impact) and translate insights into actionable optimization roadmaps.

• Partner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through both new and organic growth.

Operational excellence & pod leadership

• Lead and refine scalable pod-based account structures that bring order to a new AI agency model, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology.

• Establish standards for client service, quality, and delivery for AI-powered work streams (e.g., content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management.

• Oversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities to protect and grow revenue.

• Ensure disciplined project and workflow management across multiple brands, launches, and indications, with clear communication, timelines, and governance for AI-led initiatives.

AI transformation, enablement & culture

• Champion the EVERSANA AI agency operating model, helping clients and internal teams adopt new, disruptive ways of working that integrate Agentic AI into strategy, creative, and execution.

• Lead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value, while reinforcing responsible experimentation and compliance.

• Mentor, coach, and develop account and pod leads, building a future-ready bench of AI-literate client service talent and cultivating a culture of curiosity, accountability, and collaboration.

• Collaborate closely with strategy, innovation, data/analytics,…