Account Manager

Job Description:

Merkle is a leading data-driven, technology-enabled global performance marketing agency specializing in personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

We are looking for an Account Manager to support client success through strong day-to-day coordination, operational execution, and internal and external communication. This role supports client account teams across industries by helping ensure work is moving forward, client needs are understood, and internal teams are aligned.

The Account Manager will support multiple client relationships or projects. This individual will learn and operate Merkle processes, support account operations, and partner with senior account leadership when client needs, escalations, or business decisions require additional guidance.

• Support day-to-day account operations, including client communications, meeting coordination, follow-ups, and internal team alignment.
• Learn, follow, and apply Merkle operational processes, including Salesforce account reviews, account maps, account health updates, and forecast support.
• Help manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through.
• Identifypotential issues, risks, or client concerns and escalat[e?] appropriately toaccountleadership, project leads, or cross-functional partners.
• Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items.
• Support revenue forecasting, opportunity updates, operational reporting, and business review preparation.
• Communicate clearlyandtimelywith internal teams and clientsregardingproject progress, next steps, and decisions needed.
• Contribute to positive client experiences byanticipatingneeds, tracking action items, and helping ensuretimelyfollow-through.

• Build strong working relationships with internal teams, client contacts, and account leadership.
• Support an organized, collaborative, and energized internal account team environment.
• Engage with clients by providing updates, capturing needs, and escalating questions or concerns when appropriate.
• Contribute positively to team culture, morale, and day-to-day collaboration.
• Build trust through reliable execution, responsiveness, and attention to detail.
• Continue building technical skills, business acumen, and account management capability through training, coaching, and hands‑on experience.

• Develop a working understanding of revenue recognition, billing, invoicing, forecasting, and financial processes.
• Support invoice tracking, payment follow-ups, financial reporting, and account health needs in partnership with Finance and account leadership.
• Help review time allocations, project financials, andreportoutputs toidentifyquestions, risks, or follow-ups.
• Listentoclient needs and share potential risks, opportunities, or growth areas with account leadership.
• Support SOW renewals