Manager, CES Operations

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

• - Hybrid Work – Primarily remote roles with theabilityto work across the U.S.
• - Comprehensive Health & Wellness – Medical, dental, and vision coverage;wellness programs;and fitness reimbursement
• - Generous Time Away – Paid time off, holidays, personaldays,sickleave,paid parental leaveand short‑and long‑term disability benefits.
• - Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources
• - Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
• - Learning &
  
  Purpose:
  
  Tuition reimbursement, professional learning and developmentopportunitiesand the chance to advance a meaningful mission.

Additional information can be found on our website .

The Manager, CES Operations leads the operational execution of Career Exploration Services programs by overseeing business operations staff, coordinating cross-functional initiatives, and ensuring successful delivery of annual program cycles, operational priorities, and customer-facing activities. The role translates strategic priorities established by CES leadership into operational plans, resource assignments, performance expectations, and measurable outcomes.

Working closely with Product Management, Analytics, Communications, Customer Engagement, and other AAMC teams, the Manager establishes operational priorities, monitors performance, resolves escalated issues, and drives continuous improvement initiatives that enhance service delivery, operational effectiveness, and customer satisfaction.

• - Develop and oversee project plans, work streams, timelines, milestones, deliverables, and resource requirements across multiple initiatives and annual business cycles.
• - Translate organizational priorities into actionable operational plans, timelines, deliverables, and team assignments.
• - Monitor execution progress, identify risks and dependencies, and implement mitigation strategies.
• - Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities.
• - Coordinate cross-functional activities to support successful program execution.
• - Ensure operational policies, procedures, training materials, and documentation remain accurate and effective.

• - Serve as the operational escalation point for complex customer, stakeholder, and business issues.
• - Maintain strong relationships with internal and external partners to support successful program delivery.
• - Oversee engagement activities with advisory groups and affinity groups.
• - Represent CES programs in meetings, webinars, conferences, and stakeholder forums.

• - Oversee outreach plans, communication activities, training programs, and user support resources across CES programs.
• - Oversee operational readiness activities related to product releases, seasonal cycles, customer communications, and organizational initiatives.
• - Support development of customer education and engagement strategies that improve product adoption and…