Client Delivery Operations Manager Job Chicago area,Illinois USA,Business

Wing is a fast-growing, Silicon Valley-based, venture-backed multinational startup.

We are looking for an exceptional, highly motivated individual to serve as a Client Delivery Operations Manager.

The Client Delivery Operations Manager is responsible for the day-to-day management, visibility, and operational health of Wing’s end-to-end client fulfillment pipeline.

This role ensures that opportunities and accounts move efficiently through each stage of the business, from Sales handoff, talent requirements, recruitment and staffing, candidate presentation, client selection, onboarding, launch, and early account stabilization.

The Client Delivery Operations Manager serves as the central operational owner of the pipeline, continuously monitoring movement, identifying bottlenecks, enforcing timelines, coordinating cross-functional teams, and resolving process gaps that could delay revenue, staffing, or client activation.

This is not primarily an administrative tracking role. The position is expected to actively manage the pipeline, challenge stalled items, drive accountability, escalat ...

Key Responsibilities
1. End-to-End Pipeline Management

Own the daily operational management of Wing’s active pipeline.
Maintain visibility across every account and requirement from Sales handoff through successful launch.
Ensure every pipeline item has a clear status, owner, next action, and expected completion date.
Monitor accounts that are stalled, delayed, blocked, or at risk.
Proactively follow up with responsible teams to move accounts forward.
Ensure pipeline stages accurately reflect the actual operational status of each account.

2. Pipeline Health Monitoring

Conduct daily reviews of pipeline movement and outstanding requirements.
Identify aging accounts, stalled stages, capacity issues, and process bottlenecks.
Flag accounts at risk of missing staffing or launch timelines.
Monitor pipeline volume against available recruitment, staffing, onboarding, and operational capacity.
Maintain clear visibility into what is entering, moving through, and exiting the pipeline.

3. Cross-Functional Coordination

Work closely with:

Sales
Customer Success
Talent Acquisition
Staffing
Onboarding
Training
Operations
Product or specialized service teams
Finance and other support teams when required
Ensure clean handoffs between departments and prevent accounts from being delayed because of unclear ownership or incomplete information.

4. Sales-to-Operations Handoff

Review newly closed accounts and confirm that operational requirements are complete.
Validate role requirements, client expectations, staffing needs, timelines, and special conditions.
Identify incomplete, unrealistic, or unclear requirements before they create downstream delays.
Coordinate with Sales when clarification or expectation resetting is required.
Ensure specialized products or services follow the correct operational process.

5. Staffing and Candidate Pipeline Oversight

Monitor recruitment and staffing progress against client requirements.
Track candidate availability, endorsement, interviews, client selections, replacements, and pending decisions.
Identify roles with insufficient candidate supply or prolonged staffing timelines.
Coordinate with Talent Acquisition and Staffing leadership on priority requirements.
Escalate accounts requiring intervention, sourcing adjustments, compensation review, or expectation management.

6. Client Selection and Decision Management

Track candidates presented to clients and outstanding client decisions.
Ensure follow-ups occur within established timelines.
Identify accounts where client responsiveness is delaying fulfillment.
Coordinate with CSMs, OBS, Sales, or account owners when client intervention is required.
Maintain visibility into candidate rejection…