Group Product Manager; Direct-to-consumer

• Lead the strategy and development of new direct-to-consumer financial products adjacent to Zip’s core Buy Now, Pay Later offering.
• Shape a coherent, customer-centered experience across Zip’s growing portfolio—driving product adoption, engagement, retention, and sustainable business outcomes.
• Manage and develop a team of Product Managers responsible for both the continued success of Zip’s core BNPL product and new zero-to-one product launches.
• Join a remote-first US team, with the option to work in person from Zip’s Manhattan office.

Zip is looking for a Group Product Manager to lead the next chapter of our direct-to-consumer product experience.

You will own the product strategy and execution for assigned new financial products adjacent to Zip’s core Buy Now, Pay Later offering while ensuring that our growing portfolio feels like one cohesive, intuitive experience for customers. Your mandate will span the full product lifecycle: identifying unmet customer needs, validating new product opportunities, launching lean and valuable MVPs, scaling successful products, and continuing to improve our established BNPL experience.

This is both a product-leadership and people-leadership role. You will manage and mentor a team of one to three Product Managers, setting clear direction while remaining close enough to the work to personally lead Zip’s most ambiguous and strategically important product initiatives.

You will work closely with Product Design, Engineering, Data, Marketing, Credit Risk, Compliance, Legal, Finance, Operations, and external partners. Together, you will build products that customers understand and value, deliver sustainable commercial results, and meet the high standards of trust and responsibility required in consumer financial services.

• Own the product vision, strategy, and multi-year roadmap for Zip’s direct-to-consumer product portfolio, including both the core BNPL experience and new adjacent financial products.
• Identify and validate new product opportunities by combining customer research, behavioral data, market analysis, commercial potential, and Zip’s differentiated capabilities.
• Lead new financial products from zero to one—developing the product thesis, defining target customers and use cases, testing key assumptions, shaping MVP scope, launching to market, and iterating based on evidence.
• Create a coherent multi-product customer experience, defining how customers discover, understand, adopt, and move between Zip products without creating a fragmented collection of features.
• Partner deeply with Product Design and Research to simplify complex financial concepts and build experiences that are clear, accessible, transparent, and grounded in the needs of customers.
• Establish portfolio-level goals and success measures across acquisition, activation, adoption, engagement, retention, cross-sell, customer lifetime value, revenue, and customer satisfaction.
• Develop a clear understanding of each product’s economics and performance, working with Finance, Credit Risk, and Data to evaluate revenue, losses, delinquency, utilization, cost-to-serve, and other relevant portfolio measures.
• Balance team capacity and product investment across products at different lifecycle stages—including early discovery, initial launch, responsible scaling, and mature-product optimization.
• Partner with Marketing, Growth, CRM, and Partnerships to shape product positioning, go-to-market plans, onboarding, lifecycle engagement, cross-sell, and customer education.
• Work with Credit Risk, Compliance, Legal, Finance, Treasury, and Operations from the beginning of product development to ensure regulatory, credit, operational, funding, and customer…